Basic Function

The Case Manager provides essential case coordination, administrative, and student-facing support to the Accessibility Resource Center. This role serves as a primary point of contact for students, faculty, and campus partners; manages case workflows and documentation; supports accommodation processes; and ensures smooth daily operations of the ARC. The position requires strong organizational skills, attention to detail, discretion, and a student-centered, disability-affirming approach.

Due to its student-facing role, this is an in-person position.

Duties and Responsibilities

Case Management & Student Support

• Serve as an initial point of contact for students seeking accessibility-related support; provide clear, welcoming, and trauma-informed communication.

• Manage student cases within the department’s case management system (e.g., intake forms, documentation tracking, workflow status updates).

• Assist with scheduling student appointments, follow-ups, and referrals to campus partners.

• Support accommodation processes by preparing and sending faculty notification letters, tracking implementation timelines, and documenting approvals.

• Monitor case workflows to ensure timely responses, follow-up actions, and compliance with institutional procedures.

• Communicate with students regarding next steps, deadlines, and expectations while maintaining appropriate boundaries and confidentiality.

Administrative & Operational Support

• Provide administrative support to the Director and professional staff, including calendar management, meeting coordination, and correspondence.

• Maintain accurate, confidential records in accordance with FERPA, ADA, Section 504, and institutional policies.

• Prepare reports, summaries, and basic data tracking related to caseloads, accommodations, and office activity.

• Support the development, distribution, and maintenance of forms, templates, and office communications.

• Assist with onboarding and training of student workers, if applicable.

Faculty & Campus Partner Communication

• Respond to routine faculty and staff inquiries regarding accommodations and processes, referring complex issues to professional staff as appropriate.

• Support coordination with Housing, Counseling, Academic Advising, Conduct, and other campus partners.

• Help maintain clear, consistent messaging and documentation to support institutional compliance and best practices.

Office & Program Support

• Support day-to-day office operations, including front desk coverage, email inbox monitoring, and phone responses.

• Assist with event logistics, training, and outreach efforts (e.g., workshops, orientations, resource development).

• Contribute to continuous improvement of office systems, workflows, and student experience.

Work Environment & Expectations

• Primarily office-based with regular student interaction (in person, email, and virtual).

• May require occasional evening or event support.

• Adheres to confidentiality, ethical standards, and institutional policies at all times.

Minimum Qualifications

Required Qualifications

• Associate’s degree required; Bachelor’s degree preferred.

• 1–3 years of experience in administrative support, case management, student services, or a related field.

• Strong organizational skills with the ability to manage multiple tasks, deadlines, and confidential information.

• Excellent written and verbal communication skills.

• Demonstrated ability to work with diverse populations and maintain a student-centered, equity-minded approach.

• Proficiency with office technology and databases (e.g., case management systems, Google Workspace, Microsoft Office).

Knowledge, Skills, & Abilities

• Ability to exercise sound judgment, discretion, and professionalism in sensitive situations.

• Strong attention to detail and follow-through.

• Ability to communicate complex processes in clear, supportive language.

• Capacity to work independently while also collaborating as part of a team.

• Commitment to accessibility, inclusion, and continuous learning.

• Commitment to confidentiality and student privacy

Preferred Qualifications

• Experience working in disability services, higher education, student affairs, or a related support role.

• Familiarity with ADA, Section 504, HIPPA, FERPA, and accessibility-related best practices.

• Experience with case management or conduct/student support software (e.g., Guardian or similar platforms).

• Experience supporting neurodivergent students or students with disabilities.

Physical Requirements

Communication
Ability to effectively exchange information and ideas with students, colleagues, and members of the public in a clear, accurate, and timely manner. Communication may occur through spoken, written, visual, or technological means, and must support interactions with individuals who have disabilities, language differences, or varied communication styles. The role requires conveying detailed or time-sensitive information and instructions in a way that ensures understanding.

Receiving Information
Ability to receive and interpret detailed information through spoken, written, visual, or assistive communication methods.

Physical Tasks
Occasionally exerts up to 10 pounds of force and/or a negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects, including assisting with materials or equipment.

Technology Use
Ability to use a computer and related technology to communicate and perform job duties, including email, electronic systems, and other digital platforms, with or without reasonable accommodation.

Work Positioning
Involves sitting or standing for extended periods, with periodic movement as needed to perform job responsibilities.

Mobility
Ability to travel between campus buildings as required for job duties, with or without reasonable accommodation. Campus pathways include brick and uneven surfaces.

Environmental Conditions
May involve exposure to outdoor weather conditions (e.g., heat, cold, rain, humidity, or wind) when moving between buildings on campus.