Who We Are

At Corebridge Financial, we believe action is everything. That’s why every day we partner with financial professionals and institutions to make it possible for more people to take action in their financial lives, for today and tomorrow.

We align to a set of Values that are the core pillars that define our culture and help bring our brand purpose to life:

• We are stronger as one: We collaborate across the enterprise, scale what works and act   decisively for our customers and partners.
• We deliver on commitments: We are accountable, empower each other and go above and beyond for our stakeholders.
• We learn, improve and innovate: We get better each day by challenging the status quo and equipping ourselves for the future.
• We are inclusive: We embrace different perspectives, enabling our colleagues to make an impact and bring their whole selves to work.

Who You'll Work With:

The Chief Operating Officer organization includes Customer Experience, Insurance and Investment Operations, Transformation, Global Procurement Services, and Real Estate. The team partners with business and functional teams across the organization to drive operational excellence in order to achieve our priorities, strengthen our position as a market-leading organization, create partnerships, and ultimately deliver a better end-to-end experience for our customers, distribution partners and colleagues.

About The Role:

The Service Operations Support Sales Team Lead directs the on-site service support team to facilitate high-level operational alignment and partnership with our Wholesaler network.

Responsibilities:

• Lead a Team of individuals at multiple offices which are dedicated to providing superior service to our Sales Organization.

• Develop guidelines for your Team and make sure they are met.

• Provide coaching to team members and help improve experience.

• Must be physically present at designated office 5 days out of the week during set hours

• Timely handling of service-related questions, escalations, and exceptions

• Partner with Sales Team Management to set expectations for your Team.

• Relationship building with business units, intercompany service departments, Internal/External Wholesalers and Financial Advisors

• Facilitation of exception reviews.

• Develop resolution recommendations

• Ability to think outside the box

• Partner with business units and fellow SOS Leads for service improvements

Skills and Qualifications:

• 7 plus years combined experience in Operations with Corebridge or 10 plus years of Annuity Operations experience outside of Corebridge.

• Knowledge of Fixed, Index, RILA and Variable Annuity products, processes, and industry requirements.

• 5 plus years experience in managing operations and service teams.

• Strong written and verbal communication

• Strong interpersonal skills with high energy level

• Proven track record of problem-solving skills

• Passionate about customer service

• Attention to detail, accuracy and quality

• Ability to work with Senior Management across business lines without supervision

• Strong team player

• Enjoys fast paced environment

• Attendance and performance must be in good standing.

Compensation:

In addition, the position is eligible for a discretionary bonus in accordance with the terms of the applicable incentive plan.

Corebridge also offers a range of competitive benefits as part of the total compensation package, as detailed below.

Work Location:

This position is based in Corebridge Financial’s Houston, TX office and will report to the office 5 days a week.

Why Corebridge?

At Corebridge Financial, we prioritize the health, well-being, and work-life balance of our employees. Our comprehensive benefits and wellness program is designed to support employees both personally and professionally, ensuring that they have the resources and flexibility needed to thrive.

Benefit Offerings Include:

• Health and Wellness: We offer a range of medical, dental and vision insurance plans, as well as mental health support and wellness initiatives to promote overall well-being.
• Retirement Savings: We offer retirement benefits options, which vary by location.  In the U.S., our competitive 401(k) Plan offers a generous dollar-for-dollar Company matching contribution of up to 6% of eligible pay and a Company contribution equal to 3% of eligible pay (subject to annual IRS limits and Plan terms). These Company contributions vest immediately.
• Employee Assistance Program: Confidential counseling services and resources are available to all employees.
• Matching charitable donations: Corebridge matches donations to tax-exempt organizations 1:1, up to $5,000.
• Volunteer Time Off: Employees may use up to 16 volunteer hours annually to support activities that enhance and serve communities where employees live and work.
• Paid Time Off: Eligible employees start off with at least 24 Paid Time Off (PTO) days so they can take time off for themselves and their families when they need it.

Eligibility for and participation in employer-sponsored benefit plans and Company programs will be subject to applicable law, governing Plan document(s) and Company policy.

We are an Equal Opportunity Employer

Corebridge Financial, is committed to being an equal opportunity employer and we comply with all applicable federal, state, and local fair employment laws. All applicants will be considered for employment based on job-related qualifications and without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, neurodivergence, age, veteran status, or any other protected characteristic. The Company is also committed to compliance with all fair employment practices regarding citizenship and immigration status. At Corebridge Financial, we believe that diversity and inclusion are critical to building a creative workplace that leads to innovation, growth, and profitability. Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our colleagues are respected as individuals and valued for their unique perspectives.

Corebridge Financial is committed to working with and providing reasonable accommodations to job applicants and employees, including any accommodations needed on the basis of physical or mental disabilities or sincerely held religious beliefs.  If you believe you need a reasonable accommodation in order to search for a job opening or to complete any part of the application or hiring process, please send an email to [email protected].  Reasonable accommodations will be determined on a case-by-case basis, in accordance with applicable federal, state, and local law.

We will consider for employment qualified applicants with criminal histories, consistent with applicable law.

To learn more please visit: www.corebridgefinancial.com

Functional Area:

OP - Operations

Estimated Travel Percentage (%): Up to 25%

Relocation Provided: No

American General Life Insurance Company