We are looking for a Customer Success Manager to lead a team of five and oversee our Enterprise Accounts. In this role, you will provide daily support to the Customer Success team, organize HR-related matters, and ensure the team's productivity and customer relations are top-notch. As a key contributor, you will implement monitoring tools, maintain high customer satisfaction, minimize churn, and drive loyalty by building strong relationships with enterprise clients. You will report directly to the Director of Customer Success and play an essential role in shaping long-term account strategies and supporting the growth of our portfolio.