At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often—that’s what we call the courage to thrive.   We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at—all from Day One. 

As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals—no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we’re building a range of tailored payment solutions powered by the latest technology. As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other. 

Job Description

What is the purpose of this Role?

To undertake Sales of merchant services to an assigned portfolio of small to medium-sized Elavon clients via telephone or email and in person.

Direct line reporting:

• Head of UK SME Sales Bank Channel

Fitness & Probity

This role is a ‘controlled function’ as defined by the Central Bank Reform Act 2010 Regulations 2011.

1. Accountabilities for your role - what are you expected to do?

The role holder will be responsible for new business sales within a defined business segment within a geographical territory of the UK Business Market (Business Bank - SME). The role holder will close referred leads and self-generated business and sell Payment Services and Value Added Services (VAS) to achieve new customer targets and revenues in line with business objectives and sales targets.

2. Competencies for your Role - how are you expected to behave?

1. Agility and innovation

• Adapt quickly to changing priorities; create new and better ways for the organization to be successful.
• Embrace change and stays focused, effective, and positive in the face of uncertainty.
• Examine own work methods regularly and finds ways to boost efficiency and productivity.
• Suggest creative and original ideas; arrives at innovative solutions, often finding unique connections between previously unrelated elements.
• Recognize industry trends and initiates a discussion about how future issues may impact own.

2. Collaboration

• Build partnerships and promote a culture of teamwork to drive one U.S. Bank.
• Identify multiple ways to contribute to the group; explores new ways to add value.
• Identify and enlists a wide variety of stakeholders who can add value to team outcomes.
• Draw upon insights from varied sources to gain a deep understanding of how to meet multiple internal and external stakeholder needs.

3. Customer centricity

• Build strong customer relationships and deliver customer-centric solutions.
• Give customer requests immediate attention; connect with others to ensure the best possible outcome for customers.

• Forecast subtle changes in customer priorities and expectations; regularly adjust approach to meet customer needs.
• Maintain open channels of communication with customers; ensure that problems have been resolved to customers’ full satisfaction.

4. Drive for results

• Hold self and others accountable to consistently achieve meaningful results.
• Push self to achieve outstanding outcomes; set bold performance goals.
• Exceed goals; find ways to deliver results more quickly or to a higher standard.
• Convey a strong sense of ownership; readily takes responsibility for actions and makes necessary corrections.
• Demonstrate great tenacity to achieve results despite obstacles and setbacks; continue to push ahead despite major challenges and frustrations.

5.  Risk Management

Appropriately identify and manage risks, in compliance with applicable laws, rules and regulations, and with Company Policy.

6.  Ethics and Trust

Maintain high ethical standards; gain the confidence and trust of others through honesty, integrity and authenticity. Conducts him or herself honestly and ethically; adheres to a core set of values and standards appropriate to the situation and acts; accordingly, is consistent in own words and actions; inspires trust and respect by dealing openly with people; keeps confidences and admits mistakes

3.Technical Competencies for your role – what are you expected to know

• Demonstrable over-achievement against target experience in a direct sales technology based business-to-business marketplace in a role that is primarily focused on new business acquisition. Specialist knowledge of the Acquiring market is desirable.
• Well-developed understanding of the skills involved in opening and closing a sale in the SME market. A structure that is underpinned by a recognised sales methodology is desirable.
• Direct experience of following a competency based framework model to develop sales practices.
• Proven ability to develop and maintain an effective network of contacts and build relationships at all levels of Elavon, partner and externally.
• Experience and success in selling technology solutions would be beneficial.
• Broad commercial and financial acumen and awareness of issues involved in negotiating contracts and has ability to negotiate logically and constructively.
• An influential and highly effective communicator (verbal/non-verbal/written).
• A team player able to work and support colleagues across a multinational organisation.
• A willingness to accept change and the ability to maintain effectiveness in a changing environment with ability to “see the bigger picture”.

4. Qualifications  Required to perform your Role?

• 5 years of B2B sales experience essential.
• Financial services experience is beneficial.

5.  Control Function Disclosure

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

This role has been identified as a Controlled Function CF4 under the Central Bank of Ireland’s Individual Accountability Framework Act 2023. 

Accordingly, EFS must be satisfied on reasonable grounds that the role holder complies at all times with the fitness and probity/propriety standards. Applicants agree to permit EFS (or its agents) to conduct such due diligence as it deems necessary to satisfy itself on reasonable grounds that you comply with the Fitness and Probity/Propriety Standards and that you will provide EFS with all information and/or documentation relating to your qualifications, experience, employment history, financial soundness and other interests that EFS requests for that purpose

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits:

We offer an exciting, fast-paced and diverse working environment with employees of many different nationalities. We provide benefits to help you protect your health and financial security; and give you peace of mind. We also invest in your career growth with development resources that give you the opportunity to stretch and shine.