Concierge Service Specialist

Posted:
9/5/2024, 10:13:36 AM

Location(s):
Metro Manila, Philippines ⋅ Makati, Metro Manila, Philippines

Experience Level(s):
Junior ⋅ Mid Level ⋅ Senior

Field(s):
Customer Success & Support

Workplace Type:
Hybrid

Epic Staffing Group (Epic), a portfolio company of The Pritzker Organization, is a fast-growing company that provides staffing solutions to the high-demand and rapidly expanding industries of Life Sciences and Healthcare (we are #404 on the Inc. 5000 list of Fastest-Growing Private Companies in America). Epic provides best-in-class staffing solutions across a variety of end markets through its deep sector expertise across life sciences and healthcare. Our Award-winning ‘client first’ culture and operational excellence drive industry-leading customer and candidate retention. We are already one of the largest staffing companies in our industry, and our rapid growth and ongoing expansion are creating opportunities at many levels. You can learn more about Epic Staffing Group below.
 

Position Job Description:  

Travel Booking and Coordination: 

  • Arrange flights and other transportation. 
  • Book accommodations, including hotels, extended stays, and rental properties. 
  • Manage car rentals and ground transportation. 

Travel Policy Compliance: 

  • Ensure all bookings comply with the company's travel policies. 
  • Monitor and enforce budgetary constraints. 

Itinerary Management: 

  • Create detailed travel itineraries for employees and clients. 
  • Update itineraries in real-time with any changes or delays. 

Fyle Expense Management: 

  • Assist with travel expense reporting and reimbursement processes. 
  • Provide detailed expense tracking and reporting to help manage travel budgets. 

 

Scheduling and Confirmations 

  • Support scheduling the contractors based on needs across the business 
  • Sending confirmations of future assignments and confirming worked dates 

 

Emergency Assistance: 

  • Offer 24/7 support for travel-related emergencies, such as flight cancellations or medical issues, Car rental concerns, booking complaints, schedule issues..etc 
  • Assist with rebooking flights and accommodations during disruptions. 

Destination Services: 

  • Provide local information and recommendations for dining, entertainment, and services. 
  • Arrange for airport transfers and local transportation. 

Special Requests: 

  • Handle special travel requests, such as accommodations for disabilities or special dietary needs. 
  • Coordinate group travel arrangements for events or conferences. 

What's in store for you at Epic?

  • Competitive salary package, quarterly performance bonus

  • HMO (medical and dental) & Life Insurance coverage

  • Paid vacation and sick leave credits. All unused leave credits are convertible to cash by end of the year

  • Additional Covid-19 vaccine and birthday leave credits

  • Extra allowances will be given for WFH set-up such as internet subsidy and transportation allowance for WFO set-up

  • Medicine & Optical reimbursements

  • Perfect Attendance bonus

  • Career development and advancement opportunities