Manager, Loyalty Strategy – Costa Rica

Are you a strategist who is hyper-focused on growth and enhancement of existing loyalty program partnerships, to ultimately improve customer satisfaction, and advocacy? Do you have experience crafting and managing complex global projects that optimize and grow existing program partnerships, customer engagement, and aligning technology with business needs? Are you ready for your next career at a company that envisions a culture of global unity and boundless connection? Then it's time to join Western Union as a Manager, Loyalty Strategy.

Western Union powers your pursuit.

The Manager, Loyalty Strategy, will be responsible for the growth and enhancement of existing loyalty program partnerships and drive continued program success in launched Western Union Rewards markets.  

This customer-centric, data-driven loyalty strategist will need to partner with cross-functional and regional teams in the transformation, growth, and evolution of our omni-channel program to ensure it delivers at pace across program objectives.   

The Manager will collaborate with product, compliance, legal and technology to bring optimized and expanded partnership strategies to life. They will also work closely with the operations and analytics teams to report on partnership and program performance. 

Role Responsibilities

• Optimize and grow existing program partnerships to provide enhanced value to loyalty program members. 

• In launched markets, create differentiated offerings in alignment with the global loyalty value proposition. 

• Help guide transformation, growth, and evolution of our omni-channel program to ensure it delivers at pace across customer and commercial objectives.  

• Accountable for reporting out on partner and program metrics.

• Maintain and share understanding of the loyalty landscape for our competitors and partners. 

Role Requirements

• 5+ years' work experience in loyalty strategy and/or partnership management.

• Ability to manage external partnerships. 

• Experience with loyalty program strategies and tactics is preferred. 

• Experience in financial services is a plus.  

• Strong strategic though leadership and analytical skills.  

• The ability to translate customer needs into specifications and implementation. 

• Solid knowledge of loyalty platform.  

• Proven success partnering with Product and Engineering teams to ideate and build capabilities. that deliver customer value. 

• A strong comfort level with ambiguity and a fast-paced environment.

• English fluency is a must.  

We make financial services accessible to humans everywhere. Join us for what’s next.

Western Union is positioned to become the world’s most accessible financial services company —transforming lives and communities. We’re a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and s around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.

Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You’ll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you’re ready to help drive the future of financial services, it’s time for Western Union. Learn more about our purpose and people at https://careers.westernunion.com/.

 Benefits

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few (https://careers.westernunion.com/global-benefits/). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.

Your Costa Rica- specific benefits include:

• Asociación Solidarista
• In house company doctor services
• Transportation services options
• Referral Program award
• Employee Resource Groups (ERG) and committees to volunteer with
• Pan American Medical and Life insurance
• Cafeteria Discounts

Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate. 

Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week. 

We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.

#LI-GV1 #LI-Hybrid

Estimated Job Posting End Date:

08-31-2024

This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.