Posted:
9/24/2024, 9:20:46 AM
Location(s):
Bentonville, Arkansas, United States ⋅ Arkansas, United States
Experience Level(s):
Mid Level ⋅ Senior
Field(s):
IT & Security
Position Summary...
What you'll do...
Demonstrates up-to-date expertise and applies this to the development, execution, and improvement of action plans by providing expert advice and guidance to others in the application of information and best practices; supporting and aligning efforts to meet customer and business needs; and building commitment for perspectives and rationales.
Issue Resolution:
Requires knowledge of: Issue resolution techniques; Escalation scale parameters. To use Issue resolution techniques to resolve issues of low complexity. Create and maintain a repository of all the issues raised.
Provides and supports the implementation of business solutions by building relationships and partnerships with key stakeholders; identifying business needs; determining and carrying out necessary processes and practices; monitoring progress and results; recognizing and capitalizing on improvement opportunities; and adapting to competing demands, organizational changes, and new responsibilities.
Incident Management:
Requires knowledge of: Incident Management tool; Process SLA documentation. To record and classify received Incidents and undertake immediate corrective action for low complexity queries. Assign / Escalate unresolved Incidents and major issues to appropriate stakeholders.
Log all Incident/Service Request details, allocating categorization and prioritization codes. Verify resolution and closure with end users.
Models compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity by incorporating these into the development and implementation of business plans; using the Open Door Policy; and demonstrating and assisting others with how to apply these in executing business processes and practices.
Configuration Management:
Requires knowledge of: Configuration management tools and processes; Configuration and release management in environment(s). To identify required processes, tools and baseline products for configuration including software, models, plans and documents for low complexity project. Configure new Virtual Machines (VMs) to handle email, intranet, VLANs, firewalls, VPNs, and core business applications running on the cloud.
Asset Management:
Requires knowledge of: Asset reporting protocols; Asset handling, maintenance and storage procedures; Types of business and legal risks, vulnerabilities and issues from assets; Corporate policies for usage of assets; Asset management tools and usage; Techniques to forecast required asset or inventory levels; Practices in the management of licenses, certificates, renewals and software. To follow a formally-approved procurement process to procure the required inventory stock and software assets. Monitor levels of assets regularly and identify sub-optimal levels. Categorize assets according to organization-specific procedures. Perform regular maintenance of assets according to organizational guidelines. Phase out irrelevant assets according to the asset management plan. Check that business units comply with corporate policies in the utilization of assets.
Requirement And Scoping Analysis:
Requires knowledge of: Traceability matrix; Risk analysis methodologies; Cost Analysis; Business objectives; Classification of requirements; User stories To understand the Business/Stakeholder/Technical requirements and assist in analyzing the existing solutions to address the needs (in case of agile methodology, for the iteration). Prepare requirement traceability matrix and maintain traceability between business requirements, functional requirements, design and test cases. Contribute to the creation of user stories for component/module/simple requirements ( for example: based on scalability etc.) (For agile methodology).
Live our Values :
Servant Leadership - Is consistently humble, self-aware, honest, and transparent.
Embrace Change : Curiosity & Courage - Demonstrates curiosity and a growth mindset; supports innovation and intelligent risk-taking; and exhibits resilience in the face of setbacks.
Embrace Change : Digital Transformation & Change - Implements and supports continuous improvements and willingly embraces new digital tools and ways of working.
Deliver for the Customer : Strategic Thinking - Adopts a broad perspective that considers data, analytics, customer insights, and different parts of the business when making plans.
Focus on our Associates : Diversity, Equity & Inclusion - Embraces diversity in all its forms and actively supports diversity of ideas and perspectives, as well as diversity goal programs.
Culture Champion - Models the Walmart values to foster our culture; holds oneself accountable; and supports Walmart's commitment to communities, corporate social responsibility, and sustainability; maintains and promotes the highest standards of integrity, ethics and compliance.
Focus on our Associates : Talent Management - Contributes to an environment allowing everyone to bring their best selves to work, demonstrates engagement and commitment to the team, and recognizes others' contributions and accomplishments.
Focus on our Associates : Collaboration & Influence - Builds strong and trusting relationships with team members and business partners; works collaboratively to achieve objectives; communicates with impact to a range of audiences; and demonstrates energy and positivity for own work.
Deliver for the Customer : Customer Focus - Delivers results while putting the customer first and applying an omnimerchant mindset and the EDLP and EDLC business models to all plans.
You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.
For information about PTO, see https://one.walmart.com/notices.
Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart.
The annual salary range for this position is $50,000.00-$95,000.00
Additional compensation includes annual or quarterly performance bonuses.
Additional compensation for certain positions may also include:
- Stock
Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Option 1: Bachelor's degree in computer science, information technology, engineering, computer information systems, or related area.Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart’s accessibility standards and guidelines for supporting an inclusive culture.Website: http://www.walmart.com/
Headquarter Location: Bentonville, Arkansas, United States
Employee Count: 10001+
Year Founded: 1962
IPO Status: Public
Last Funding Type: Post-IPO Debt
Industries: E-Commerce ⋅ Grocery ⋅ Retail ⋅ Retail Technology ⋅ Shopping