Since 2011, General Assembly has transformed tens of thousands of careers through pioneering, experiential education in today’s most in-demand skills. As featured in The Economist, Wired, and The New York Times, GA offers training in web development, data, design, business, and more, both online and at campuses around the world. Our global professional community boasts 60,000 full- and part-time alumni — and counting. In addition to fostering career growth for individuals, GA helps employers cultivate top tech talent and spur innovation by transforming their teams through strategic learning. More than 21,000 employees at elite companies worldwide have honed their digital fluency with our upskilling and reskilling initiatives. GA has also been recognized as one of Deloitte’s Technology Fast 500, and Fast Company has dubbed us leaders in World-Changing Ideas as well as the #1 Most Innovative Company in Education.
GA is at the leading edge of creating practical solutions to one of the most pressing challenges of our time - the future of work. As recognized by The World Economic Forum, BCG, the OECD and more, these are big challenges to which only a few companies are offering real solutions. In this role, you'll be speaking every day to corporate leaders who rely on GA to help them apply these solutions to their workforce of the future.
Overview:
We are seeking an experienced, strategic, and adaptable leader to oversee the launch of General Assembly's tech academy in Montenegro. This pioneering initiative aims to equip Montenegro’s youth with vital digital skills, driving the country's economic growth and future prosperity. This program requires a dynamic leader who can navigate ambiguity, establish robust operational frameworks, and manage high-level relationships with government and corporate stakeholders.
The ideal candidate will possess a blend of commercial delivery expertise, client management acumen, and operational leadership. They must be adept at building regionalised operating models that incorporate tools, processes, and technologies from other General Assembly regions while adapting to the unique cultural, governmental, and regional considerations of Montenegro and surrounding countries.
Key Responsibilities:
1. Team Building and Leadership:
- Recruit, onboard, and manage a cross-functional local team, including roles in marketing, admissions, customer success, and instruction.
- Provide guidance and oversight in alignment with General Assembly’s global operations team.
2. Infrastructure and Operational Leadership:
- Establish foundational infrastructure, including facilities, technology, and learning resources, to support program delivery.
- Develop a scalable operating model that integrates global best practices while addressing local nuances.
3. Partnership and Stakeholder Management:
- Serve as the primary liaison between General Assembly and the Montenegro government.
- Cultivate relationships with local businesses, government entities, and community organisations to enhance program visibility and impact.
- Navigate governmental processes and ensure seamless execution of program initiatives.
4. Client Management and Program Success:
- Ensure exceptional client management for key stakeholders, including the Montenegro government, learners, and hiring partners.
- Oversee career coaching and job placement services to achieve measurable graduate success.
5. Program Evaluation and Reporting:
- Define and track program success metrics, including graduate outcomes, employer partnerships, and job placement rates.
- Provide detailed, actionable reports to internal stakeholders and the Montenegro government to inform decision-making and ensure accountability.
Key Qualifications:
- Demonstrated experience in launching and scaling large-scale programs, particularly in education, workforce development, or government partnerships.
- Expertise in client management and operational delivery, with a proven ability to navigate ambiguity and prioritise effectively.
- Strong background in building regionalised frameworks that align with global standards while addressing local cultural, governmental, and business needs.
- Exceptional communication and stakeholder management skills, including experience working with government agencies and corporate partners.
- Experience leading cross-functional teams and driving results in complex, fast-paced environments.
- Familiarity with the Montenegro region or neighboring countries (e.g., Serbia, Bosnia and Herzegovina, Kosovo, Albania, Croatia) is highly preferred.
- Strong project management skills, with a track record of meeting deadlines and delivering outcomes.
This role requires an on-the-ground presence in Montenegro to establish the program infrastructure and ensure its successful implementation in collaboration with government and community stakeholders.
Unless otherwise noted, remote positions can be performed from the following approved General Assembly operating countries.
United States of America (states of operation may vary), Canada (provinces of operation may vary), United Kingdom, Australia, and Singapore.