Role Overview

We are looking for highly motivated individuals to join our Ads Operations team. Candidates are expected to have some experience with digital advertising and will be supporting in-flight and post-campaign reporting needs for advertisers and sellers. They must possess strong communications skills, a consultant mindset focused on solutions and be comfortable working with both advertisers and sellers independently.

Job Description

• Provide excellent email and Video call support (that will be recorded for quality purposes) to advertisers, agencies, and sellers on Ads product suite with clear and timely communication, quality deliverables, and innovative solutions.
• Build relationship with the client’s sales team to strengthen long-term cooperation.
• Perform proactive and reactive analysis of campaign delivery to increase performance and drive revenue, identifying problem areas that might impact campaign pacing that might require follow-ups with partners
• Diagnose and troubleshoot technical issues that prevent customers from succeeding on our ad platforms
• Be an expert on digital ad ecosystems; use data to troubleshoot campaign delivery, reporting, ad performance, and respond to campaign optimization queries
• Audit campaign details such as clients' campaign goals, budgets, flight dates and any other information necessary to correctly complete client reports
• Maintain established QA scores on responses and adhere to operational KPIs

#LI-GM

Job Qualifications

• Candidates must possess at least a Bachelor's Degree or an equivalent qualification ​
• Minimum 1 year of experience working in Zendesk, Salesforce or similar CRM tools
• Comfortable leveraging multiple tools to debug and troubleshoot
• Excellent written, verbal, and presentation skills with strong interpersonal skills
• Strong attention to detail and organizational skills and track record of working towards established KPIs
• Customer-centric approach with a strong sense of empathy for customer issues and needs.
• Proficiency in Mandarin and English including written, spoken and reading skills, is a mandatory requirement for this role.

Hybrid

Rotational shift (7am to 4pm & 11pm to 8am)

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.