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Job Description

Responsibilities

• “Technical Account Manager” for specified customers with responsibility for coordinating efforts across sales, engineering and product support
• Provide technical support to Sales team by giving technical presentations, answering technical questions and coordinating customer demonstrations with the process lab.
• Assist sales team, order entry team and production planning team in defining tool configurations and reviewing customer specifications
• Work directly with customers post-sales by receiving and communicating CIP requests in coordination with the product support team and local field service team
• Oversee market research, monitor competitive activity and identify customer needs.
• Develop business plans and product positioning in the marketplace.
• Work with engineering, manufacturing and sales to define product roadmaps and to develop new products or enhance existing product(s) or product line(s).
• Develop specific marketing plans and activities for specific product(s) or product line(s) to establish, enhance or distinguish product placement within the competitive arena.

Minimum Requirements:

• Bachelor’s degree in science/technology discipline
• Five years of experience in semiconductor manufacturing and/or semiconductor equipment.

Preferred Skills and Knowledge:

• Deep knowledge of equipment technology
• Deep knowledge of semiconductor device structures
• Knowledge necessary for analysis (marketing methods, statistical methods)
• Strong problem finding/solving skills
• Strong coordination skills
• Strong non-native language proficiency, as appropriate (can seamlessly read technical documents and hold complex discussions, presentations, speeches)
• Strong interpersonal and cross-group collaboration skills
• Strong customer support experience in different cultural environments.
• Advanced business software application skills (uses each application for advanced data aggregation, analysis, and report creations)

Diversity creates an innovative culture. TEL US is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

Subsidiary

TEL Manufacturing and Engineering of America, Inc.