Posted:
11/21/2024, 4:56:30 AM
Location(s):
Redmond, Washington, United States ⋅ Washington, United States
Experience Level(s):
Junior
Field(s):
Customer Success & Support
Workplace Type:
Hybrid
SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars.
BILINGUAL CUSTOMER SUPPORT ASSOCIATE, UKRAINIAN (STARLINK)
Starlink, a revolutionary satellite constellation, will deliver low-latency broadband internet worldwide. As an early member of the Starlink Customer Support team, you will be the face of Starlink to customers, ensuring they have an exceptional experience.
In this role, you will triage, troubleshoot, and resolve customer issues. You will analyze trends, identify gaps, and design simple, effective support interventions that improve the customer’s experience. SpaceX is looking for excellent problem solvers who move quickly and proactively and are obsessed with the success of the customer. This role is ideal for individuals looking to join an early-stage-support team and set the tone for Starlink customer service.
RESPONSIBILITIES:
BASIC QUALIFICATIONS:
PREFERRED SKILLS AND EXPERIENCE:
ADDITIONAL REQUIREMENTS:
COMPENSATION AND BENEFITS:
Pay range:
Customer Support Associate, Bilingual/Level 1: $24.00/hour
Customer Support Associate, Bilingual/Level 2: $25.00/hour
Customer Support Associate, Bilingual/Level 3: $27.00/hour
Your actual level and base salary will be determined on a case-by-case basis and may vary based on the following considerations: job-related knowledge and skills, education, and experience.
Base salary is just one part of your total rewards package at SpaceX. You may also be eligible for long-term incentives, in the form of company stock, stock options, or long-term cash awards, as well as potential discretionary bonuses and the ability to purchase additional stock at a discount through an Employee Stock Purchase Plan. You will also receive access to comprehensive medical, vision, and dental coverage, access to a 401(k) retirement plan, short & long-term disability insurance, life insurance, paid parental leave, and various other discounts and perks. You may also accrue 3 weeks of paid vacation & will be eligible for 10 or more paid holidays per year.
ITAR REQUIREMENTS:
SpaceX is an Equal Opportunity Employer; employment with SpaceX is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.
Applicants wishing to view a copy of SpaceX’s Affirmative Action Plan for veterans and individuals with disabilities, or applicants requiring reasonable accommodation to the application/interview process should notify the Human Resources Department at (310) 363-6000.
Website: https://www.spacex.com/
Headquarter Location: Hawthorne, California, United States
Employee Count: 1001-5000
Year Founded: 2002
IPO Status: Private
Last Funding Type: Debt Financing
Industries: Advanced Materials ⋅ Aerospace ⋅ Manufacturing ⋅ Space Travel ⋅ Transportation