TEMPORARY, HEAP Support Specialist

Home Energy Assistance Program (HEAP)

The HEAP Support Specialist plays a vital administrative support role within the Home Energy Assistance Program (HEAP), helping eligible homeowners and renters access heating assistance services. Serving as a combination of Receptionist and Intake Specialist, this position is responsible for managing client interactions, coordinating intake and application processes, maintaining accurate program records, and providing technical and administrative support throughout the delivery of services. The HEAP Support Specialist contributes to The Opportunity Alliance's mission by ensuring efficient program operations, delivering exceptional customer service, and supporting clients from initial contact through receipt of benefits, helping Maine households stay safe and warm during the heating season.

Schedule: This is a full-time, 40-hours/week temporary position. M-F, regular business hours.

Location: South Portland, ME. This position will be fully onsite, in person supporting the office flow.

Qualifications: 

• High school diploma or equivalent required and/or 5 years demonstrated experience in a clerical or administrative position.
• 1+ year of experience in an office setting where client contact was a responsibility preferred.
• Strong oral, written and organizational skills and ability to comprehend and incorporate program manuals, regulations, rules and guidelines.
• Ability to respond within fast paced environment, and to fulfill multiple and concurrent administrative functions.
• Ability to deal with confidential matters and maintain confidential files, to interact appropriately and with discretion.
• Demonstrated proficiency in Microsoft Office, Outlook, Word and Excel.  Ability to operate photocopier, facsimile, and multi-line telephone.
• Contracts that have Rider D: Must be able to successfully pass a criminal background, child protective service check & sex offender check.
• Must not be on the state or federal suspension and disbarment list.
• Must be able to exert moderate physical effort with occasional standing, walking, reaching, stooping, bending, kneeling, crouching, typing and, lifting and carrying materials weighing up to 25 pounds.
• Driving may be necessary to attend meetings and trainings but is not a primary and essential job responsibility.

Who we are…

The Opportunity Alliance is “Helping People Reach for a Brighter Future”.

Mission: The Opportunity Alliance works with people to build better lives and stronger communities. We provide advocacy, leadership, and support to identify the goals and address the needs of individuals, families, and communities.

The Opportunity Alliance (TOA) is a dynamic, results-focused Community Action Agency providing approximately 50 integrated community-based and clinical programs serving more than 20,000 people annually throughout the state of Maine. With over 50 years of experience, TOA draws from a comprehensive set of programs which address issues such as mental health, substance use, homelessness, lack of basic needs, and access to community supports. Through an extensive array of services, TOA provides opportunities for individuals to stabilize fragile situations and then works with them to achieve self-sufficiency. TOA is client-focused with extensive experience working with diverse client populations. TOA programming includes four key sectors of service:

• Mental Health & Wellness
• Community Building
• Family & Early Childhood Education
• Economic Resources

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If you are viewing this posting on a third-party site, please visit our website at https://opportunityalliance.wd1.myworkdayjobs.com/Careers to apply.

Please submit a cover letter and resume along with your application.

Thank you!