Posted:
5/11/2026, 12:36:15 AM
Location(s):
Bennington, Vermont, United States ⋅ Missouri, United States ⋅ Dubai, United Arab Emirates ⋅ Kansas City, Missouri, United States ⋅ Vermont, United States
Experience Level(s):
Junior ⋅ Mid Level ⋅ Senior
Field(s):
Customer Success & Support ⋅ Sales & Account Management
Patient Accounts Representative is responsible for reviewing, billing, collection, and accounts receivable activities for the hospital (and in some cases the physician) billing departments within Saint Luke's Health System. .
Payments
Responsible for EDI transmissions, electronic, and manual payment posting
Resolve electronic remittance errors
Responsible for recording daily Epic posting batches to cash deposit
Balance payment batches posted in Epic to cash deposits and resolve variance
Resolve payment posting errors
Research missing checks, payments, and/or EOBs which may include contacting payors
Responsible for processing virtual credit card payments from payors
Responsible for opening mail with checks and route to appropriate area/address
Responsible for indexing HB-EOB scanning queue in On Base and processing zero pays if applicable
Responsible for assigned work queues within Epic
Responsible for assigned Unidentified accounts in Epic
Responsible for researching/resolving incoming faxes and Group email box
Credits
Responsible for reviewing patient/guarantor accounts and investigating credit balances (includes reviewing overpayments from insurance companies and patients)
Investigate Undistributed payments in Epic system to determine if should be re-distributed or refunded
Identify trends causing credits and escalate to other team members for resolution
Work assigned work queues within Epic timely
Applicable Experience:
The best place to get care. The best place to give care. Saint Luke’s 12,000 employees strive toward that vision every day. Our employees are proud to work for the only faith-based, nonprofit, locally owned health system in Kansas City. Joining Saint Luke’s means joining a team of exceptional professionals who strive for excellence in patient care. Do the best work of your career within a highly diverse and inclusive workspace where all voices matter.
Join the Kansas City region's premiere provider of health services. Equal Opportunity Employer.
Website: https://saintlukeskc.org/
Headquarter Location: Kansas City, Missouri, United States
Employee Count: 10001+
Year Founded: 1882
IPO Status: Private
Industries: Health Care ⋅ Health Diagnostics ⋅ Hospital ⋅ Non Profit