Director, Business Intelligence & Reporting, Washington, DC

Country: United States of America

It Starts Here:

Santander is a global leader and innovator in the financial services industry and is evolving from a high-impact brand into a technology-driven organization. Our people are at the heart of this journey and together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible.  This is more than a strategic shift.  It’s a chance for driven professionals to grow, learn, and make a real difference.

If you are interested in exploring the possibilities We Want to Talk to You!

The Difference You Make:

The Director of Operations & Strategy (Data & Analytics) is responsible for driving operational excellence, strategic alignment, and execution discipline across the Data & Analytics organization.
This role serves as the central orchestrator connecting U.S. Retail Banking (RBT) analytics initiatives with DCB global priorities, Group data domains, ODS, and CDAIO organizations. It ensures that analytics programs are planned, tracked, communicated, and delivered consistently — across platforms, audit commitments, data science initiatives, and country-level dependencies.
The role partners closely with senior Data & Analytics leadership to manage roadmaps, OKRs, audit plans, and executive communications, enabling leaders to focus on strategy, platform, and advanced analytics delivery.

Operating Model Context

• Supports the System of Intelligence (SOI) program for U.S. RBT and DCB.
• Works across central hubs and country teams, without owning technical delivery.
• Acts as the single coordination layer across analytics execution, governance commitments, and strategic initiatives.
• Operates across multiple business lines (Retail, Openbank, CIB, Wealth, Cards, Payments).

Strategy, Roadmap & Execution Management

• Own and manage the Data & Analytics roadmap, ensuring alignment across U.S. RBT (System of Intelligence), Data Science initiatives and Audit and governance commitments
• Track milestones, dependencies, risks, and delivery status across all initiatives.
• Translate strategic priorities into clear execution plans and timelines.

OKR & Performance Management

• Manage OKR definition, tracking, and reporting for Data & Analytics initiatives across DCB priorities, Group data domains and ODS, and CDAIO organizations
• Ensure consistent measurement and reporting of progress and outcomes.
• Surface risks, blockers, and trade-offs early to leadership.

Stakeholder & Cross-Org Coordination

• Act as the primary coordination point across DCB global leadership, Group Data Domains, ODS (Openbank Data Services), and CDAIO organizations
• Manage stakeholder expectations, communication cadence, and alignment.
• Coordinate and prioritize data requests and dependencies across DCB countries.

U.S. Data & Analytics Program Management

• Provide end-to-end program management support for U.S. analytics initiatives across Retail Banking, Openbank, CIB, Wealth, Cards, and Payments
• Ensure consistent delivery practices, reporting standards, and governance alignment.
• Support integration of U.S. initiatives into global DCB programs.

Audit & Governance Enablement

• Coordinate audit plans, timelines, and deliverables for Data & Analytics.
• Ensure audit commitments are tracked, documented, and delivered on time.
• Partner with Data Governance, Risk, and Compliance teams to maintain readiness.

Executive Communications & QBR Preparation

• Prepare materials for Quarterly Business Reviews (QBRs) and executive forums.
• Produce clear, concise executive updates covering Progress vs. roadmap, OKRs and KPIs, and Risks and mitigation plans
• Ensure consistent messaging across U.S., DCB, and Group audiences.

Operating Rhythm & Continuous Improvement

• Establish and manage the operating cadence for Data & Analytics: Weekly execution reviews, Monthly steering and governance forums, and Quarterly strategic reviews
• Continuously improve planning, tracking, and reporting processes.
• Drive transparency and accountability across teams.

What You Bring:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Bachelor's Degree or equivalent work experience: Computer Science, Management Information Systems or equivalent field. - Required.
• Master's Degree: Business Administration, Management Information Systems, or equivalent field. - Preferred.

Required

• 10+ years of experience in strategy, operations, program management, or transformation roles within data, analytics, or technology organizations.
• Strong experience managing complex, multi-stakeholder initiatives across geographies.
• Proven ability to translate strategy into executable plans and measurable outcomes.
• Excellent communication skills with senior executives and cross-functional teams.
• Strong organizational, prioritization, and problem-solving skills.

Preferred

• Experience in financial services, banking, or regulated industries.
• Familiarity with data platforms, analytics, and AI programs (not hands-on engineering).
• Experience working with global operating models and federated organizations.
• Exposure to audit, risk, or regulatory-driven programs.

Success Measures

• Clear visibility into Data & Analytics roadmap, status, and risks.
• On-time delivery of key initiatives (SOI, data science, audit commitments).
• Strong alignment between U.S. RBT, DCB global, and Group priorities.
• Positive stakeholder feedback on coordination, clarity, and communication.
• High-quality QBRs and executive materials that drive informed decision-making.

Certifications:

• No Certifications listed for this job.

It Would Be Nice For You To Have:

• Established work history or equivalent demonstrated through a combination of work experience, training, military service, or education.
• Experience in Microsoft Office products.

What Else You Need To Know:

The base pay range for this position is posted below and represents the annualized salary range. For hourly positions (non-exempt), the annual range is based on a 40-hour work week. The exact compensation may vary based on skills, experience, training, licensure and certifications and location.

Base Pay Range:

$127,500.00 USD$215,000.00 USD

 

We Value Your Impact:

Your contribution matters and it’s recognized.  You can expect a fair and competitive rewards package that reflects the impact you create and the value you deliver. We know rewards go beyond numbers.  Offering more than just a paycheck our benefits are designed to support you, your family and your well-being, now and into the future. Santander Benefits - 2025 Santander OnGoing/NH eGuide (foleon.com) 

Risk Culture:

We embrace a strong risk culture and all of our professionals at all levels are expected to take a proactive and responsible approach toward risk management.

 

EEO Statement:

At Santander, we value and respect differences in our workforce. We actively encourage everyone to apply. Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law.

Working Conditions:

Frequent minimal physical effort such as sitting, standing and walking is required for this role. Depending on location, occasional moving and lifting light equipment and/or furniture may be required.

Employer Rights:

This job description does not list all of the job duties of the job. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment and either you or the employer may terminate your employment at any time for any reason.

What To Do Next:

If this sounds like a role you are interested in, then please apply.

We are committed to providing an inclusive and accessible application process for all candidates. If you require any assistance or accommodation due to a disability or any other reason, please contact us at [email protected] to discuss your needs.