Process Expert

Posted:
2/4/2026, 4:00:00 PM

Location(s):
Tamil Nadu, India ⋅ Indianapolis, Indiana, United States ⋅ Chennai, Tamil Nadu, India ⋅ Indiana, United States

Experience Level(s):
Junior ⋅ Mid Level

Field(s):
Customer Success & Support

Acts as the owner of the job file and has responsibility for creating
and updating of shipping documents and Customer Invoices in the system.

Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.

At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organization reflect and understand the customers we exist to serve.

With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.

Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk.

You are responsible for:

Owning all SCM Operations activities under file management for the customers under purview.

All file management activities post booking.

Documentation.

System Updates. Operational finance.

Proactive communication with customer service in case of exceptions.

Supporting Customer Service in customer query resolution and exception handling.

Requirement:

Qualification - Any Graduate with minimum1 year of required experience.

Good communication skills.

Flexible to work with all 3 shifts General/EU/US (Mon-Fri)

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

 

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing  [email protected]