We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, inclusive culture and talent experience and our ability to be compelling to our clients. You’ll find an environment that inspires and empowers you to thrive both personally and professionally. There’s no one like you and that’s why there’s nowhere like RSM.

Job Summary

Reporting to the Workday Support Lead, the person in this role will support the Talent Operations Team’s objective to provide and manage centralized, highly repeatable solutions that allow RSM to achieve business goals while balancing the needs of our employees.

The Workday Support Specialist will execute and support a vast array of centralized operational processes and tasks related to Workday including requirement creation, job posting administration, quality management, and offer letter execution exceptions, hire transactions, candidates changes and updates.

Job Responsibilities:

• Execute on and support a vast array of centralized operational TA business processes related to Workday.  This may include:

  • Requirement creation and ongoing administration 

  • Escalate to workday Support Manager, and coordinate with stakeholder regarding changes in start date or candidate status

  • Job Posting administration and ongoing maintenance, including Yello integration 

  • Quality review and audit for Workday processes and reporting including evaluations and employment applications

  • Execute offer exceptions and compensation updates in Workday

• Collaborate effectively within and outside the team to ensure integrated approach to the Talent experience 

• Communicate daily with Workday Support Manager on productivity, quality & availability 

• Identify communication and operational issues arising during day-to-day administration activities, making recommendations for process improvements to continuously improve efficiency and customer service. 

• Other duties as assigned   

Minimum Requirements

• Minimum of 1 year experience in Talent Acquisition or HR System related function

• Excellent written and verbal communications 

• Strong customer service and interpersonal skills

• Handles sensitive and confidential information with discretion 

• Strong attention to detail and quality

Education:

• Bachelor’s Degree in Human Resources or related degree

Preferred Requirements

• Ability to easily and effectively communicate complex information in a meaningful manner

• Ability to work collaboratively with peers internally and external business partners

• Highly organized with strong attention to detail and strong follow-through skills

• Ability to manage concurrent projects and/or programs

• Ability to work well under pressure; meet established targets and goals in a high volume, fast-paced and rapidly changing work environment

• Ability to work independently, effectively prioritize work and consistently meet daily, weekly and monthly deadlines

• Must be able to efficiently and effectively manage a high volume of inquiries and respond in a timely manner

At RSM, we offer a competitive benefits and compensation package for all our people. We offer flexibility in your schedule, empowering you to balance life’s demands, while also maintaining your ability to serve clients. Learn more about our total rewards at https://rsmus.com/careers/india.html.  

RSM does not tolerate discrimination and/or harassment based on race; colour; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender (including gender identity and/or gender expression); sexual orientation; HIV Status; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past, current or prospective service in the Indian Armed Forces; Indian Armed Forces Veterans, and Indian Armed Forces Personnel status; pre-disposing genetic characteristics or any other characteristic protected under applicable provincial employment legislation.  

Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership. RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please send us an email at [email protected].