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Provides customer service in all areas of helping client families following the loss of a loved one. Provides exemplary personalized and professional service. Implements choices made by the families/legal representative regarding the final disposition of the body and memorialization of the individual. Interacts with the family to fulfill the death care needs of their loved one. Ensures customer needs are addressed. Fulfills the requirements as dictated by the licensing Board in the practicing state or province. In markets where regulatory requirements limit Pre-need sales to Funeral Directors, the Funeral Director’s job requirement will be consistent with the Family Service Counselor.

JOB RESPONSIBILITIES

• Arranges and conducts funeral and memorial ceremonies in a professional, organized and caring manner consistent with Company Policies and Procedures
• Negotiates and enters into funeral contracts
• Handles contracts, legal documents, and collection of payments in accordance with company policies.
• Ensures client families are informed of special recognition/services available for veterans and ensures the delivery of selected recognition/services.
• Arranges for the interment or cremation of human remains
• Retains heritage and grows market share through active involvement with community, religious and other organizations
• Confirms authorization to proceed with the service arrangements
• Verifies identification of the deceased and authorization for embalming
• Promotes and maintain a safe and healthy work environment
• Ensures adherence to all professional, municipal, provincial/state and federal licensing authority, regulations and rules applicable to the provision of funeral services
• Completes and accurately prepares of all documents related to services, cremations, maintenance, and any other type of data entry; prepares reports as necessary
• May assist with general office duties
• May assist with the maintenance of vehicles, the facility and property
• Receives caskets and other funeral home supplies as well as places into inventory and carrying out any other responsibilities that may be reasonably delegated by management 
• Ensures refreshments are available (where allowed by law)
• Performs other duties as assigned
• Cares for the deceased in a respectful manner while performing a variety of tasks which may include:
  • Performing removals and transfers including lifting of deceased human remains
  • Dressing and preparing casket
  • Coordinating and assisting with funeral service and visitation

• Delivering flowers, caskets, urn, photos and other personal keepsakes or mementos of client families
• Setting up chairs and the removing, properly caring for and storing of these items
• Participating at special functions

• Supervises/assists in funeral services by:

• Supervising the parking of cars
  • Ushering
  • Driving funeral vehicles
  • Assisting at chapel and church services
  • Assisting at the cemetery
  • Delivery of flowers, caskets, urn, photos and other personal keepsakes or mementos of client families
  • Setting of chairs and the removal, proper care and storage of these items
  • Participating at special functions
  • Other duties, as required

• Handles pre-need sales and aftercare, where applicable. Aftercare includes delivery of:
  • Documentation
  • Stationery
  • Information on insurance, health benefits and pension,
  • Pre-arrangements for next of kin
• Ensures potential pre-need referrals are shared with Family Service Counselors
• Promotes and maintain a safe and healthy work environment
• Ensures adherence to all professional, municipal, provincial/state and federal licensing authority, regulations and rules applicable to the provision of funeral services
• Completes and accurately prepares of all documents related to services, cremations, maintenance, and any other type of data entry; prepares reports as necessary
• May assist with general office duties
• May assist with the maintenance of vehicles, the facility and property
• Receives caskets and other funeral home supplies as well as places into inventory and carrying out any other responsibilities that may be reasonably delegated by management 
• Ensures refreshments are available (where allowed by law)
• Performs other duties as assigned

MINIMUM Requirements

Education

• High School diploma or general equivalency degree (or diploma)
• Completion of a degree-training program at an accredited mortuary college or technical school specializing in funeral service or mortuary science

Experience

• Minimum of 2 years of experience as an Apprentice, Funeral Director

Certification/Licenses

• Must meet all licensing requirement in applicable state/province as required by law as prescribed by each state board
• Valid driver’s license

Knowledge, Skills and Abilities

• Basic knowledge of religious and fraternal organizations customs
• Knowledge of computers and some software including MS Office products required
• High level of compassion and integrity
• Good communication skills
• Problem solving skills
• Ability to multi task and set priorities
• Detail oriented

Work CONDITIONS

Work Environment

• Work indoors and outdoors during all seasons and weather conditions
• Limited amount of local and/or multiple location traveling required
• Professional Dress is required when in contact with families

Work Postures

• Frequent, continuous periods of time standing, up 6 hours per day
• Sitting continuously for many hours per day, up to 6 hours per day
• Climbing stairs to access buildings frequently

Physical Demands

• Physical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usage

Work Hours

• Working beyond “standard” hours as the need arises
• Travel up to 25%

Compensation:

Salary: $67,725 - $73,517 annually

Benefits:

Medical*Dental*Vision*Flexible Spending Accounts (health care and dependent care)*Health Savings Account with Company Contribution*Sick Leave*Short-Term Disability*Long-Term Disability*Life Insurance*Voluntary Accidental Death or Dismemberment Insurance*Dependent Life Insurance*SCI 401(k) Retirement Savings Plan with Company match*Employee Assistance Program

Postal Code: 99122

Category (Portal Searching): Operations

Job Location: US-WA - Davenport