Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.

Brown & Brown is seeking an Employee Advocate I to join our growing team in Chicago, IL!

The Employee Advocate I will have the opportunity to provide personalized support to employees, helping them navigate their benefits with confidence. This role includes responding to inquiries, resolving ID card and coverage issues, assisting with provider searches, and addressing medical billing concerns. Responsibilities also include reviewing claims for accuracy, coordinating with carriers and providers, and maintaining detailed documentation in internal systems to ensure timely and effective resolution of employee needs.

How You Will Contribute:

• Respond to inquiries from clients by email, letters or telephone regarding benefits questions, resolving ID card issues, locating healthcare providers, and addressing medical billing or coverage concerns.

• Advocate and review claim details for corrective processing and benefits application.

• Obtain and review Contracts, Summary Plan Descriptions and Schedules of Benefits from Carriers to properly explain benefits and/or use for claim review.

• Follow up with Carriers and/or providers for status on claim issues.

• Pull employee/dependent details, id cards, as well as provider searches via various carrier systems.

• Enter all inquiries and notes in internal systems for tracking.

• Work as a team with Employee Advocacy Department as well as producers, account executives, and account managers. 

Skills & Experience to Be Successful:

• High School Diploma

• College Degree (Preferred)

• Knowledge of MS outlook, Word, Excel

• Knowledge and use of the Internet to access Ins. Companies for PPO/HMO Networks and to obtain information for Insurance Legislation

• Familiarity with claims process, CPT codes, ICD10 codes, medical and insurance terminology a plus

• 1-3 years of experience with employee benefits (Preferred)

Pay Range

$28.41 - $28.41 Hourly

The pay range provided above is made in good faith and based on our lowest and highest annual salary or hourly rate paid for the role and takes into account years of experience required, geography, and/or budget for the role.

Teammate Benefits & Total Well-Being

We go beyond standard benefits, focusing on the total well-being of our teammates, including:

• Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance  
• Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement 
• Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services
• Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more. 

Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations. 

The Power To Be Yourself  

As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, “The Power to Be Yourself”.