At Adobe, we offer an outstanding opportunity for a Snr. Technical Support Engineer to be part of a world-class team dedicated to customer success! This role is perfect for ambitious professionals who thrive on flawless execution and are determined to tackle technical challenges in a collaborative environment.

Marketo, an Adobe Company, provides easy-to-use, powerful and complete marketing software that propels fast- growing small companies and global enterprises, turning marketing from a cost center into a revenue driver. 

​Marketo’s marketing automation and sales effectiveness software – including the world’s first integrated solution for social
marketing automation – helps thousands of companies around the world streamline marketing processes, deliver more
campaigns, generate more win-ready leads, and dramatically improve sales performance.
As a member of Marketo Support, your goal is to provide fast and friendly extraordinary support through creative,
flexible solutions and empower Revenue Performance Management success. You will act as a Technical Support
Engineer for our customers, ensuring the success of our customers through stellar customer support.
We partner with our employees to provide an exciting work culture that everyone has an opportunity to craft. We value
standout colleagues who love being a part of a team and want to influence the next wave in SaaS technology and Service
innovation.

Responsibilities:
• Provide exceptional Support to our customers; ensuring case management, Service Level Targets and C-SAT
goals are met
• Ensure prompt and complete resolution of technical challenges and business issues
• Advocate customers’ priorities internally within Marketo
• Serve as an authority, in specific functional and technical areas of the Marketo technology
• Communicate clearly and precisely with your customers in written and verbal form, and maintain accurate and
timely records in our case tracking system
• Share standard methodologies with team members to improve the quality and efficiency of customer support
and contribute to the knowledge base
• Be part of a 24x7 Support Team
Required Skills / Experience:
• Must be a technical graduate
• At least 3 years of progressive experience diagnosing and resolving problems in a complex software environment
• Technical Support or implementation experience, supporting enterprise software solutions, ideally Marketing
Automation, CRM, PRM, or SFA applications ideally in a SaaS environment
• Experience in Digital Marketing, Email Marketing or Campaign Planning will be an advantage
• Excellent organizational skills - ability to prioritize, lead, multi-task and implement projects involving multiple
departments.
• Superior communications skills (presentation, written, and verbal) and demonstrable ability to communicate
effectively with all levels of professional staff. Ability to explain complex concepts simply.
• Excellent analytical skills and ability to navigate challenging situations in a professional manner.
• Ability to multi-task and perform effectively under pressure
• Experience in one or more of the following additional areas: Database technology (SQL); Web technology (HTML,
JavaScript, CSS, XML, PHP), Networking Technologies (TCP/IP, DNS) - Good to have
• General cultural awareness, particularly for agents who are supporting customers in region other than the one
they’re located in (e.g. ability to detect & understand different regional accents, general knowledge of what the
capital of the country is, the main cities or regions etc. to avoid having to make spelling requests to customers)
At Adobe, you will be immersed in an exceptional work environment that is recognized around the world. You will also
be surrounded by colleagues who are committed to helping each other grow through our unique Check-In approach
where ongoing feedback flows freely. If you’re looking to make an impact, Adobe's the place for you. Discover what our
employees are saying about their career experiences on the Adobe Life blog and explore the meaningful benefits we offer.

Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or
color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran
status, or any other applicable characteristics protected by law. 

Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email [email protected] or call (408) 536-3015

About Adobe

Adobe empowers everyone to create through innovative platforms and tools that unleash creativity, productivity and personalized customer experiences. Adobe’s industry-leading offerings including Adobe Acrobat Studio, Adobe Express, Adobe Firefly, Creative Cloud, Adobe Experience Platform, Adobe Experience Manager, and GenStudio enable people and businesses to turn ideas into impact, powered by AI and driven by human ingenuity.

Our 30,000+ employees worldwide are creating the future and raising the bar as we drive the next decade of growth. We’re on a mission to hire the very best and believe in creating a company culture where all employees are empowered to make an impact. At Adobe, we believe that great ideas can come from anywhere in the organization. The next big idea could be yours. 

Let’s Adobe together

At Adobe, we believe in creating a company culture where all employees are empowered to make an impact. Learn more about Adobe life, including our values and culture, focus on people, purpose and community, Adobe for All, comprehensive benefits programs, the stories we tell, the customers we serve, and how you can help us advance our mission of empowering everyone to create.

Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other protected characteristic. Learn more.

Adobe aims to make our Careers website and recruiting process accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email [email protected] or call +1 408-536-3015. 

AI Use Guidelines for Interviews:
Our interviews are designed to reflect your own skills and thinking. The use of AI or recording tools during live interviews is not permitted unless explicitly invited by the interviewer or approved in advance as part of a reasonable accommodation. If these tools are used inappropriately or in a way that misrepresents your work, your application may not move forward in the process.

At Adobe, we empower employees to innovate with AI — and we look for candidates eager to do the same. As part of the hiring experience, we provide clear guidance on where AI is encouraged during the process and where it’s restricted during live interviews. See how we think about AI in the hiring experience.