Posted:
1/26/2026, 4:56:58 AM
Location(s):
Texas, United States ⋅ Mesa, Arizona, United States ⋅ Arizona, United States
Experience Level(s):
Junior ⋅ Mid Level
Field(s):
Customer Success & Support
Workplace Type:
Hybrid
Key Responsibilities
Provide centralized support to Escrow teams, customers, and internal partners
Assist with high-volume administrative and clerical tasks across multiple files
Prepare, review, and process escrow-related documentation
Respond to customer and internal inquiries via phone, email, and system workflows
Maintain accurate records while ensuring compliance with company policies and procedures
Support time-sensitive transactions in a deadline-driven environment
Qualifications
Strong organizational, communication, and time-management skills
Ability to work efficiently in a centralized, high-volume support model
Customer-focused mindset with strong attention to detail
Comfortable navigating multiple systems and priorities simultaneously
Ability to work independently while collaborating with a distributed team
Work Schedule & Location
This is a hybrid position, requiring:
Three (3) days per week in office
Two (2) days per week remote
In-office locations available:
Greater Phoenix Valley, Arizona
Dallas–Fort Worth or San Antonio, Texas
At First American, you’ll be part of a centralized support team that is essential to operational success while contributing directly to the homeownership journey for our customers.
This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.
Website: https://www.firstam.com/
Headquarter Location: Santa Ana, California, United States
Employee Count: 10001+
Year Founded: 1889
IPO Status: Public
Industries: Financial Services ⋅ Insurance ⋅ Property Insurance ⋅ Real Estate ⋅ Real Estate Investment