Senior IT Analyst

Posted:
1/6/2026, 1:39:43 AM

Location(s):
Mountain View, California, United States ⋅ California, United States

Experience Level(s):
Senior

Field(s):
IT & Security

Workplace Type:
Hybrid

At ASAPP, our mission is simple: deliver the best AI-powered customer experience—faster than anyone else. To achieve this, we’re guided by principles that shape how we think, build, and execute. We value customer obsession, purposeful speed, ownership, and a relentless focus on outcomes. We work in tight, skilled teams, prioritize clarity over complexity, and continuously evolve through curiosity, data, and craftsmanship.
We’re seeking technologists and problem solvers who thrive in fast-paced environments, love collaborating with great talent, and approach every day like it’s Day 1. We’re a globally diverse team with hubs in New York City, Mountain View, Latin America, and India. If you’re driven by continuous learning, rapid pivots, and the challenges of building in a high-growth startup, we’d love to talk. This is more than a job—it’s a journey.

ASAPP’s IT Services team is intentionally small, highly collaborative, and built for impact. We’re a lean group of four engineers supporting a fast-moving, security-focused, SaaS-first organization.
The team operates with a high degree of autonomy and ownership. We’re looking for strong decision-makers who can seamlessly switch between independent execution and close collaboration, prioritize effectively in a dynamic environment, and take responsibility for the why behind the work—not just closing tickets.

This role sits at the intersection of employee experience, automation, lifecycle operations, and executive support. You will directly influence how ASAPP’s leadership and global workforce experience technology, while helping scale, modernize, and automate IT services.
You should be comfortable owning problems end to end, making sound judgment calls, and partnering closely across Security, Engineering, Workplace, and People teams to deliver simple, scalable solutions.

This role follows a hybrid schedule, with a weekly in-office presence in our Mountain View, CA office.
Benefits include:

Competitive compensation with stock options
Comprehensive medical, vision, and dental insurance
401k matching
Fitness and wellness stipend
Mental well-being benefits
Professional learning and development stipend
Parental leave, including adoptive and foster parents
3 weeks paid time off (increases with tenure) along with sick leave, bereavement and jury duty

ASAPP is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status. If you have a disability and need assistance with our employment application process, please email us at [email protected] to obtain assistance. #LI-AG1 #LI-Hybrid

ASAPP

Website: https://www.asapp.com/

Headquarter Location: New York, New York, United States

Employee Count: 251-500

Year Founded: 2014

IPO Status: Private

Last Funding Type: Series C

Industries: Artificial Intelligence (AI) ⋅ CRM ⋅ Customer Service ⋅ Enterprise Software ⋅ Sales Automation