Job Description:

At Sparklight, a Cable One brand, we keep our customers and associates connected to what matters most. For our associates, that means: a thriving and rewarding career, respect for the communities where they live and work, a focus on health and wellness, an excellent work/life balance, and an open and inclusive workplace.

What you will do to contribute to the company's success

Platform Administration:

• Manage day-to-day operations of the ServiceNow platform, including user management, access control, and performance monitoring.

• Perform routine system upgrades, patches, and maintenance to ensure optimal functionality.

Configuration & Customization:

• Configure and customize workflows, business rules, UI policies, and scripts based on business requirements.

• Create and manage forms, fields, and reports to support various departments.

Incident & Change Management:

• Troubleshoot and resolve ServiceNow issues, minimizing downtime and ensuring seamless functionality.

• Implement change management processes to test and deploy updates without disrupting business operations.

Collaboration & Stakeholder Support:

• Work closely with cross-functional teams to gather requirements and deliver solutions aligned with organizational goals.

• Provide training and support to end users to maximize adoption and effective use of the platform.

Continuous Improvement:

• Identify opportunities for automation and process enhancements using ServiceNow capabilities.

• Stay up-to-date with new ServiceNow features and best practices to recommend and implement system enhancements.

Documentation & Reporting:

• Develop and maintain detailed documentation, including process workflows, configuration changes, and user guides.

• Generate dashboards and reports to provide insights into system usage, performance, and compliance.

Qualifications

• Bachelor’s degree in Computer Science, Information Systems, or related field (or equivalent experience).

• 2–5 years of experience as a ServiceNow Administrator or in a similar role.

• Experience with IT Service Management (ITSM), IT Operations Management (ITOM), or related modules.

• Proficiency in ServiceNow development tools, including JavaScript, HTML, and CSS.

• Strong understanding of ServiceNow platform architecture, capabilities, and best practices.

• Experience with API integrations and third-party tool configurations is a plus.

• ServiceNow Certified System Administrator (CSA) preferred.

Core Competencies

• Problem Solver: Adept at diagnosing and resolving technical issues within the platform.

• Troubleshooting: Analytical mindset to identify inefficiencies and implement effective solutions.

• Communication: Clear and concise verbal and written communication, tailored to both technical and non-technical audiences; ability to translate business requirements into actionable system configurations.

• Collaboration: Proven ability to work effectively with cross-functional teams, including IT, HR, and Operations.

• Attention to detail: Precision in system configurations to ensure accurate functionality and compliance; thorough documentation of workflows, processes, and changes.

• Adaptable: Demonstrates flexibility and resilience in adapting to changing priorities, learning new tools or processes quickly, and maintaining productivity in dynamic environments.

• Customer-Centric: Commitment to providing exceptional support to end-users and internal stakeholders.

• Process Improvement: Strong focus on enhancing workflows and automating processes for increased efficiency.

Benefits

Cable One and our family of brands appreciates the role our associates play to help the company grow, and in return an excellent benefits package is offered to our associates to recognize the importance of their contributions, such as:

• Medical, dental, and vision plans – start when you start!
• Life insurance (self, spouse, children)
• Paid time off (vacation, holiday, and personal/sick days)
• 401(k) - 100% company match starts day 1 of employment (up to 5% of eligible compensation)
• Group Legal plan with Identity Theft Protection

Additional Perks

• Tuition reimbursement (up to $5,250 on 1st year)
• Annual community support to various organizations across the U.S.
• Associate recognition & awards programs
• Advancement opportunities
• Collaborative work environment
• FREE Cable One services for associates who live in a serviceable area
• Up to $75/mo. Stipend
• Remote Access to select premium channels (Cable One, Sparklight, Cable America and ValueNet Fiber Only)
• Vehicle provided for daily work purposes, if residing within reasonable radius from office location

We’re an Award-Winning Organization!

• Forbes’ “America’s Best Midsized Employers” 2021-2023

Our Commitment

Diversity lies in the communities we serve and among the associates who dedicate themselves to ensure our continued success. Here at Cable One and our family of brands, we believe it is our individual and unique talents, backgrounds and perspectives that, when combined, truly make us an unstoppable force. "Stronger Together" is not just a verbal cue, it is the motto that our associates live by, exemplify, and embody each and every day.

Cable One and our family of brands is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.
 
 

Pre-hire Processes

Cable One and our family of brands is committed to keeping our associates and customers safe. Job offers are contingent upon the results of background, drug screening, and reference check. Only after successfully passing these pre-hire clearances are individuals approved for hire and ready to start their successful and rewarding career.