Posted:
8/1/2024, 5:00:00 PM
Location(s):
Florida, United States ⋅ Tampa, Florida, United States
Experience Level(s):
Junior ⋅ Mid Level ⋅ Senior
Field(s):
Data & Analytics
Workplace Type:
Remote
Do you want your voice heard and your actions to count?
Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), the 7th largest financial group in the world. Across the globe, we’re 120,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.
With a vision to be the world’s most trusted financial group, it’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.
Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.
The selected colleague will work at an MUFG office or client sites four days per week and work remotely one day. A member of our recruitment team will provide more details.Job Summary
In this role you will focus on managing all processes related to the ongoing governance of the MUFG Union Bank knowledge base, including its overall health and best practices. The KB articles you will create and manage contain the identification, prioritization, support, and resolution of end-user service requests and incident issue resolution (level two/field support).
Other responsibilities include defining, maintaining, and reporting on service level agreement (SLA) compliance and metrics and working closely with business and technology teams to forecast demand, deploy end-point technologies, and drive continuous improvements across process and technology used by our employees and our support organization.
The Service Desk Data Analyst is a critical role within our IT Service Management (ITSM) operation. This team supports internal operations and employees. The Service Desk Data Analyst is primarily focused on ensuring a world class employee experience in all aspects related to technology by enabling our Service Desk team through knowledge base, training, process improvement, ensuring availability and capability of support tools, recommendations for and implementation of improvements through process, technical, and trend analysis, supporting special projects, and serving as escalation point to the Service Desk team and management as advanced members of the support organization. You will also engage with other areas of the IT organization and advance issues that extend beyond level 1 & 2 span of control.
The Service Desk Data Analyst will also provide first contact support for all internal employees as well as customer facing problems related to hardware, software, networking, and will support our major incident management group by representing Service Desk during incident management operations.
To be successful in this role, you will rely on your proven IT troubleshooting skills, analytical aptitude, broad technical knowledge, and supervisory experience to “hit the ground running”. “
Responsibilities:
Qualifications/ Skills:
Education
Bachelor's degree in Computer Science or a closely-related discipline, or an equivalent combination of formal education and experience
The typical base pay range for this role is between $34 per hour - $43 per hour depending on job-related knowledge, skills, experience and location. This role may also be eligible for certain discretionary performance-based bonus and/or incentive compensation. Additionally, our Total Rewards program provides colleagues with a competitive benefits package (in accordance with the eligibility requirements and respective terms of each) that includes comprehensive health and wellness benefits, retirement plans, educational assistance and training programs, income replacement for qualified employees with disabilities, paid maternity and parental bonding leave, and paid vacation, sick days, and holidays. For more information on our Total Rewards package, please click the link below.
The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified.We are proud to be an Equal Opportunity Employer and committed to leveraging the diverse backgrounds, perspectives and experience of our workforce to create opportunities for our colleagues and our business. We do not discriminate on the basis of race, color, national origin, religion, gender expression, gender identity, sex, age, ancestry, marital status, protected veteran and military status, disability, medical condition, sexual orientation, genetic information, or any other status of an individual or that individual’s associates or relatives that is protected under applicable federal, state, or local law.
Website: https://mufgamericas.com/
Headquarter Location: New York, New York, United States
Employee Count: 10001+
Year Founded: 1864
Industries: Banking ⋅ Financial Services ⋅ Wealth Management