Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us!

Job Description

As a Customer Service Representative, you will support Field Service requests across Latin America, ensuring Rockwell Automation can meet urgent customer needs. You will also focus on identifying process‑improvement opportunities and helping drive them through implementation. In this role, you'll collaborate closely with internal teams to deliver a great customer experience every day.

Your Responsibilities:

• Troubleshoot customer issues with service mindset.
• You will identify customer needs and respond according to the urgency and criticality of each request.
• You will collaborate with team members to propose alternative solutions and meet customer expectations.
• Provide support by phone, email, and chat.
• Work with business process owners and specialists to identify and share best practices.

The Essentials - You Will Have:

• Bachelor's degree completed or near completion (Engineering, Business Administration, International Relations, Public Relations, or related fields).
• 2+ years of Customer Service experience.
• Experience using Microsoft Office, especially Excel.
• Fluency in Portuguese.
• Advanced Spanish communication skills.

The Preferred - You Might Also Have:

• Experience assessing the severity of customer issues.
• Intermediate to advanced English proficiency.

What We Offer:

• Comprehensive mindfulness programs with a premium membership to Calm
• Volunteer Paid Time off available after 6 months of employment for eligible employees
• Company volunteer and donation matching program – Your volunteer hours or personal cash donations to an eligible charity can be matched with a charitable donation.
• Employee Assistance Program
• Personalized wellbeing programs through our OnTrack program
• On-demand digital course library for professional development

Modality: Hybrid

You will report to: GLOBAL PROCESS ENABLEMENT MANAGER, CUSTOMER CARE

We believe that employee diversity is a key element of our common future. We provide opportunities for talent development and growth with the entire organization. We support equality by celebrating the individuality of every person, regardless of their origin and identity. We appreciate the unique cultural pattern and variety of experiences in each of us. We invite all who want to join and change the world of our organization.

#LI-Hybrid

#LI-VP1

Rockwell Automation’s hybrid policy aligns that employees are expected to work at a Rockwell location at least Mondays, Tuesdays, and Thursdays unless they have a business obligation out of the office.