Overview of Position

The Quality Specialist supports the Operations Center by inspecting and verifying the accuracy of transactions performed by individuals and automated systems. This role involves performing thorough Quality Control reviews designed to maintain high standards of quality and compliance. The insights gained from these reviews are used to provide constructive feedback, support individual growth, and guide training efforts. This focus on accuracy not only enhances performance but also significantly improves the overall customer experience. We are dedicated to fostering an inclusive environment and are always seeking top talent to join our mission of excellence. If you're passionate about quality and looking to make a meaningful impact, we invite you to be a part of our dynamic team!

What will be my duties and responsibilities in this job?

• Operates within a dynamic, multi-functional environment that encompasses various service levels, diverse client system platforms, and a range of internal operating systems
• Meticulously inspects transactions to identify inaccuracies or deviations from procedures while operating in a multi-client environment with unique service requirements for each client
• Applies strong analytical skills to interpret data and make informed decisions in alignment with quality control procedures
• Applies excellent verbal and written communication skills to effectively provide feedback and communicate trends or findings to management
• Provides support for ongoing Quality Control initiatives to ensure continuous improvement and adherence to standards
• Assists in calibration sessions as needed to maintain consistency and accuracy in quality assessments
• Demonstrates the ability to work independently while adhering to departmental procedures and consistently maintaining required performance metrics
• Effectively manages time to consistently meet deadlines
• Maintains confidentiality

What are the requirements for this position?

• High School Diploma
• 3 years of Commercial and Residential Insurance related experience or similar Quality Control activity outside the organization

What other skills/experience would be helpful to have?

• Adaptability and Flexibility
• Familiarity with systems: AssurTrack, Integrity, PMS, CRM, Salesforce, KwikWorks, AssurTrack SFDC
• Familiarity with Assurant Specialty and Assurant Renters Solutions products and services
• Proficiency with Microsoft applications, including Word, Excel, Teams, Outlook, OneNote, and OneDrive

What are the working conditions and physical requirements of this job?

• This is a fully remote position
• Must be able to remain in stationary position during shift
• Requires the use of a company issued computer for the duration of your shift
• Traveling is not a requirement

Pay Range:

$18.23 - $29.17

Any posted pay range considers a wide range of compensation factors, including candidate background, experience and work location, while also allowing for salary growth within the position.

Expected application deadline is

10/21/2024

If date is blank then this is a pipeline requisition, and we will continue to collect applications on an ongoing basis.

Helping People Thrive in a Connected World
Connect with us. Bring us your best work and your brightest ideas. And we’ll bring you a place where you can thrive. Learn more at jobs.assurant.com.

For U.S. benefit information, visit myassurantbenefits.com. For benefit information outside the U.S., please speak with your recruiter.

What’s the culture like at Assurant?
Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 13 countries and awarded the Fortune America’s Most Innovative Companies recognition in 2023, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way.

Company Overview
Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.

Equal Opportunity Statement
Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.