We’re looking for a Knowledge Management Advisor to lead the creation, maintenance and optimisation of knowledge across our Sales and Member Service business unit. 

This role is critical in ensuring our people have access to accurate, accessible and easy-to-use information, enabling consistent, high-quality outcomes for our members. You’ll play a key role in embedding knowledge management into business-as-usual, while championing a culture of continuous improvement and capability uplift. 

 
What will you be doing? 

• Create, review and maintain knowledge articles, FAQs, process guides and policy documentation  
• Translate complex information into clear, user-friendly content for diverse audiences
• Liaise with stakeholders and subject matter experts to develop content aligned to products, policies and common contact drivers  
• Ensure all content meets approved templates, standards, readability and compliance requirements  
• Conduct regular reviews to maintain accuracy, relevance and remove outdated or redundant content
• Monitor usage, feedback and performance data to identify trends and improvement opportunities  
• Identify and support enhancements to knowledge systems to improve the member and frontline experience 
• Build and maintain knowledge management processes and BAU documentation  
• Act as a change champion, promoting best practice knowledge management and capability uplift across S&MS  
• Share insights, contribute to projects and business initiatives, and support continuous improvement through analysis and recommendations 

About you 

You’re someone who thrives on bringing clarity to complexity and improving how teams access and use information. 

You bring: 

• Experience in technical writing, content development or documentation management, with the ability to produce clear, logical and visually engaging documentation  
• Strong ability to simplify complex information using plain language principles
• Experience working with knowledge management tools, frameworks or methodologies  
• Exceptional attention to detail with advanced editing and proofreading capability  
• Strong analytical thinking skills, with the ability to interpret data, identify trends and drive improvements  
• Highly collaborative, with the ability to build strong stakeholder relationships and work toward shared outcomes  
• Excellent communication skills, with the ability to tailor messaging across multiple audiences and formats  
• Proactive and action-oriented, with the ability to navigate ambiguity and take ownership in a fast-paced environment  
• Strong member and customer focus, with a passion for delivering customer-centric solutions internally and externally 

Why join us? 

A career at RAC is more than just a job. We’re committed to creating an environment that supports growth, wellbeing and inclusion.  

You’ll enjoy: 

• Access to exclusive RAC member benefits 
• Flex@RAC – our flexible working program 
• A strong Diversity & Inclusion strategy 
• Generous insurance discounts and free roadside assistance 
• In-house health and wellness programs 
• Competitive salary + super, with the option to purchase additional leave 
• A vibrant Social Club with over 900 members 

How to Apply 

Click APPLY NOW and submit your CV outlining what you can bring to the team. 

Applications close: COB 15th May 2026