Resuscitation, ZOLLMED.com

The Acute Care Technology division of ZOLL Medical Corporation develops and delivers innovative lifesaving products and software solutions to EMS, hospital, public safety, and military customers globally. Products include AEDs, trauma kits, ventilators, temperature management solutions, and more. Our dedicated employees take pride in their commitment to improving patient outcomes while delivering world-class customer service.

Job Summary:
The Service Admin associate, within Technical Service Department, is responsible for tier 1 customers support and related administrative work

Essential Functions:
Provide tier 1 administrative and technical support functions including, but not limited to:

• E-mail and phone customer technical support for ZOLL products
• Entry of customer reported complaint details into claim tracking system
• Follow up to inquiries, and ensures satisfactory customer experience
• Order entry/order processing
• Invoice creation/invoice processing
• Repair and contract quotation
• Collection and handling of service reports
• Schedule for service activities with Third-party service suppliers
• Spare parts/inventory support
• KPI report to Service Manager

 

Qualifications & Experience:

• Previous experience in tech service administration or equivalent roles (> 1 year)
• Fluent Italian for oral and written (communication with customers and Italian team) and very good English
• Willingness to learn and open-mindedness
• Attention to detail and well organized
• Ability to work in a team and reliability
• Sense of responsibility and diligence
• MS Office suite knowledge

Appreciated not mandatory skills:

 

• Oracle knowledge (ERP)
• SAP knowledge (ERP)
• Salesforce SERVICEMAX knowledge