Are you ready to shape a better tomorrow?
AIA Digital+ is a Technology, Digital and Analytics innovation hub dedicated to powering AIA to be more efficient, connected and innovative as it fulfils its Purpose to help millions of people across Asia-Pacific live Healthier, Longer, Better Lives.
If you are hungry and driven to play an active role in shaping a better tomorrow, we want to hear from you. Because the work we do at AIA Digital+ makes a difference in the lives of millions of people, every day. We will equip you with the critical skills, tools and technology, and endless opportunities to learn, contribute and thrive in a dynamic and exciting environment.
If you want to shape a brighter future at AIA Digital+, please read on.
About the Role
The role will ensure system stability and technology platforms are high performing at all times for Customer, Distribution, and Operations for GMM through:
• Proactively analyze past incidents for prevention of repetitive incidents.
• Continuous improvement of system monitoring processes and tools based on trends and insights.
• Collaboration with BUs delivery team to drive ‘shift left’ mindset to ensure processes are adhered to and due diligence performed to minimise unnecessary production issues.
• Manage the implementation of IT service delivery, performance management, compliance process and good governance to all identified AIA Business Units (BUs) under the GMM markets.
- Responsibilities include, but are not limited to:
- Facilitate and support BU project delivery as conduit to Group tech operations in terms of security, provisioning and troubleshooting, as needed.
- Review architecture and technical design are within Group defined standards in ensuring the quality of service transition and deployment standards across all projects.
- Analyse GMM markets’ requirements for IT services and assist in the formulation of the architecture and technical design are within Group defined standards.
- Proactively monitor and maintain the implementation of IT projects and IT service provisioning (incident, problem, change, test, release & deployment) according to established processes and procedures to mitigate possible risks to operations.
- Review IT operations performance and identify improvement areas across incident, problem and service request management.
- Support, track and review IT service delivery and operations across BUs against committed service levels; conduct service reviews for the betterment of service delivered and identification of improvement areas.
- Lead and realize service improvement initiatives/measures as agreed within the IT service delivery review sessions.
- Proactively identify and drive opportunities to reduce run cost.
Minimum Job Requirements:
- Minimum 8 years of experience in running IT operations in large scale organisations
- Authority to make accelerated decisions thereby reducing bottlenecks in development and increase productivity
- Leadership skills to collaborate with multiple stakeholders, including c-suite, across business and technology functions, solution providers and vendors
- Ability to collaborate and drive cross-functional teams to achieve shared targeted outcomes
- Education – University graduate major in MIS, Systems and Operations Management or related discipline
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Build a career with us as we help our customers and the community live healthier, longer, better lives.
You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.