The Company

Dexcom Corporation (NASDAQ DXCM) is a pioneer and global leader in continuous glucose monitoring (CGM). Dexcom began as a small company with a big dream: To forever change how diabetes is managed. To unlock information and insights that drive better health outcomes. Here we are 25 years later, having pioneered an industry. And we're just getting started. We are broadening our vision beyond diabetes to empower people to take control of health. That means personalized, actionable insights aimed at solving important health challenges. To continue what we've started: Improving human health.

 

We are driven by thousands of ambitious, passionate people worldwide who are willing to fight like warriors to earn the trust of our customers by listening, serving with integrity, thinking big, and being dependable. We've already changed millions of lives and we're ready to change millions more. Our future ambition is to become a leading consumer health technology company while continuing to develop solutions for serious health conditions. We'll get there by constantly reinventing unique biosensing-technology experiences. Though we've come a long way from our small company days, our dreams are bigger than ever. The opportunity to improve health on a global scale stands before us.

Where you come in:

• You will install, configure, and troubleshoot laptops, desktops, workstations, related peripherals, and network connectivity.

• You will maintain passwords, data integrity and file system security for the end-user computing environment.

• You will communicate highly technical information to both technical and nontechnical personnel.

• You will recommend hardware and software solutions, including new acquisitions and upgrades.

• You will contribute technical and procedural knowledge to the Knowledge Base.

• You will provide day-to-day technical support to employees and VIPs in support of their computing environment.

• You will participate in information technology projects. Other duties as assigned.

What makes you successful:

• Expert-level support for hardware, software, and operating systems on desktops, laptops, and peripherals.

• Ability to troubleshoot and resolve complex technical issues.

•  Capability to deliver guidance sessions for end-users on software applications, system functionalities, and best practices.

• Proficiency of incident management, ensuring timely resolution of incidents within agreed SLAs.

• Strong knowledge of desktop operating systems, including Windows 10/11 and macOS.

• Working knowledge of Microsoft SCCM & Endpoint Manager/Intune platforms is be preferred.

• Certifications such as ITIL v4 Foundation, CompTIA A+, Microsoft 365 Certified: Endpoint Administrator, or equivalent is preferred.

• You have excellent communication and interpersonal and customer-focused skills.

• Ability to work independently and collaboratively in a team environment.

What you’ll get:

• A front row seat to life changing CGM technology. Learn about our brave #dexcomwarriors community.

• A full and comprehensive benefits program.

• Growth opportunities on a global scale.

• Access to career development through in-house learning programs and/or qualified tuition reimbursement.

• An exciting and innovative, industry-leading organization committed to our employees, customers, and the communities we serve.

Travel Required:

• 0-5%

Experience and Education Requirements:

•  Typically requires a minimum of 4-6 years of related experience and High School diploma/certificate or equivalent.

To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Dexcom. Only authorized staffing and recruiting agencies may use this site or to submit profiles, applications or resumes on specific requisitions. Dexcom does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to the Talent Acquisition team, Dexcom employees or any other company location. Dexcom is not responsible for any fees related to unsolicited resumes/applications.

Monthly base salary for this position is from €2,096.67 to €2,590.00 gross. Final offer will depend on your qualifications, competencies, and professional experience.