Posted:
11/10/2024, 4:00:00 PM
Location(s):
Virginia, United States ⋅ Chantilly, Virginia, United States
Experience Level(s):
Junior ⋅ Mid Level
Field(s):
IT & Security
JOB DESCRIPTION:
* Troubleshoots user's IT issue, determining probable source of malfunctions.
* Accurately enters problem descriptions and user data into online system, resolves problem on the spot, or passes problem to admin/manager level.
* Coordinates problem resolution with users and other support staff as necessary, follows up to ensure that customer is satisfied with resolution.
* May prepare reports on customer support activity as required.
* Provides desk-side support for local users as appropriate.
* Experience in configuring IT hardware
* Communicate effectively with users and update tickets with all relevant
information.
* Will be Assessing IT hardware such as printers Diagnostic checks, repairs, cleaning, packaging and deployment to users.
Qualifications:
• Typically requires an Associates degree or similar technical training, and at least two years of related experience.
• Must possess technical skill and knowledge in computer hardware and soft ware.
• Additional training will be required to support legacy systems
• Must be able to obtain a Top-Secret Clearance
These Qualifications Would Be Nice to Have:
• A+ Certificate
• Security+ Certificate
• Soft ware knowledge/experience with Active Directory, VPN troubleshooting
SECURITY CLEARANCE:
Must have a current favorable determination based on a closed Single Scope Background Investigation (SSBI).
Physical Demands:
Normal demands associated with an office environment. Ability to work on computer for long periods and communicate with individuals by telephone, email and face to face. Ability to lift 45 pounds. Some travel may be required.
Ability to pass a mandatory Pre-Employment drug test. Normal demands associated with working in an offi ceenvironment.
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What You Can Expect:
A culture of integrity.
At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.
An environment of trust.
CACI takes pride in fostering a diverse and accessible culture where every individual feels supported to chart their own path. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.
A focus on continuous growth.
Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy.
Your potential is limitless. So is ours.
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Pay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here.
The proposed salary range for this position is:
$37,600 - $75,100Website: https://caci.com/
Headquarter Location: Arlington, Virginia, United States
Employee Count: 10001+
Year Founded: 1962
IPO Status: Public
Industries: Software