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A career with us is rewarding in more ways than one.

As a hospitality services company, our commitment is to create smiles by delivering exceptional experiences. When you work with us, you have an opportunity to impact the millions of patients, visitors and guests we proudly serve. Whether providing compassionate service that eases the anxiety of a patient and their family, creating a memorable experience for a guest in a new city, or helping a colleague, every day is a new opportunity to brighten someone else’s day and make an impact. When we see a customer, a client or one of our own team members smile, we know we made an impact. It’s why we do what we do.

Towne Park is a place where you can make a difference and create smiles every day.

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The UPP District Manager directly oversees a portfolio of assigned accounts responsible for the overall performance in financial management, guest satisfaction, client satisfaction and business development objectives. The UPP District Manager works closely with the SVP Operations, Regional Vice President or Regional Manager at UPP (depending on the reporting structure) and matrixes with Towne Park Operations Management to ensure corporate initiatives and UPP cultural perspectives are incorporated within the district’s operations. The Authority and Decision-Making Approval Guide dictates the level of responsibility for authorized decisions related to operations, contracts, and personnel.

UPP, a division of Towne Park, is more than a parking management company, when you work with UPP you get to make a difference. Being a part of UPP means joining a service-oriented team that is committed to delivering exceptional experiences. Our seamless parking solutions, cutting-edge technology, and team of parking experts supports our deep commitment to creating an exceptional hospitality experience with each interaction. Every day presents a new opportunity to enhance someone’s journey, whether ensuring safe, user-friendly and hospitable parking experiences or by delivering profitable parking solutions for our clients. Our goal is to delight our clients and customers with exceptional service that leaves a lasting impression. When you join UPP, you can become part of a collective team of more than 13,000 UPP and Towne Park parking and hospitality experts dedicated to making a difference.

Compensation: UPP is committed to offering competitive, fair, and commensurate compensation. Actual compensation will be based on a candidate’s job-related skills, experience, education or training, and location. The annual base pay range for this position is $94,000 - $110,000.

Summary

The UPP District Manager directly oversees a portfolio of assigned accounts responsible for the overall performance in financial management, guest satisfaction, client satisfaction and business development objectives. The UPP District Manager works closely with the SVP Operations, Regional Vice President or Regional Manager at UPP (depending on the reporting structure) and matrixes with Towne Park Operations Management to ensure corporate initiatives and UPP cultural perspectives are incorporated within the district’s operations. The Authority and Decision-Making Approval Guide dictates the level of responsibility for authorized decisions related to operations, contracts, and personnel.

Essential Functions

• Maintains knowledge of operational requirements and business reporting procedures affecting operational functions and ensures UPP policies, procedures, and reporting are in compliance throughout the district. Directs the activities and effectiveness of Account Managers and other district support to meet company and client objectives. Assigns and trains managers in all aspects of their responsibilities to properly run a contract site in accordance with contractual obligations, legal obligations and the policies of UPP.
• Understands and drives business metrics and performance measurements to ensure effectiveness, high performance and compliance within the district. Assesses work processes regularly to ensure functionality and efficiency. Conducts weekly district staff meetings and other meetings as needed. Ensures that all Account Managers meet deadlines for forecasting and reporting the proper information to corporate accounting for closing each month’s business accurately.
• Works closely with managers to help them understand how to improve the performance of their sites. Ensures Account Managers understand and meet the expectations of both clients and UPP. Collaborates with the Sales department to identify, pursue, and secure business development opportunities.
• Maintains regular contact with Account Managers to determine their progress in meeting the essential goals and objectives of staffing and scheduling at their sites. Meets regularly with the Manager of Talent Operations to analyze labor trends and staffing levels to accurately forecast staffing needs. Partners with Talent Team in the administration of the district’s recruitment initiatives. Participates in the recruitment and development of management talent to support growth and succession planning within the district and throughout the company.
• Develops cohesive working relationships with the clients’ staff members. Maintains regular meeting rhythms and communication channels with the client and follows through on commitments. Knows when to be present at the site and maintains a high level of visibility. Understands what objectives are important to the client and ensures the entire team is focused on exceeding expectations. Capitalizes on opportunities to grow UPP’s business by building client loyalty and creating clients who are promoters of the company. Attends POP meetings with Account Managers.

Qualifications

Education:

• Bachelor’s degree from a four-year college or university preferred

Required Licensure, Certification, etc.:

• Must have and maintain a valid driver’s license and clean driving record

Work Experience:

• A minimum of three (3) years of related experience and/or training; OR equivalent combination of education and/or experience

Knowledge:

• Knowledge of general business practices including accounting, human resources and customer service

Skills:

• Ability to effectively plan, set priorities, and manage several complex projects simultaneously while working under pressure to meet deadlines
• Ability to maintain stability, dependability and professionalism when faced with changing and difficult situations
• Computer proficiency and technical aptitude with the ability to utilize MS Office (Excel, Word and Outlook) and various technology and point-of-sale applications
• Written and verbal communication skills to effectively address all levels within the organization
• Ability to represent the company effectively in a variety of settings with a demonstrated understanding and appreciation for diverse cultures
• Ability to read, analyze, and interpret general business policies, procedures, equipment manuals, training materials, and corporate communications
• Ability to compose professional internal and external business communications including reports, memos, letters, and e-mails

Scope

Authority to Act:

• Performs duties independently with minimal supervision, operating from specific and definite directions and instructions. Decisions are of a routine nature made within prescribed operating guidelines, policies and procedures. Mistakes/errors may result in work stoppage, loss of business, poor customer relations and/or damage to product, all of which can have negative financial implications for the organization.

Budget Responsibility:

• The employee has authority to develop. Manage and control a department(s) budget.

Working Conditions & Physical Demands

The working conditions and physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Physical requirements: While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit or stand for extended periods of time and may be required to run; walk; handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• Lifting requirements: Exerting up to 50 pounds of force occasionally, and/or up to 25 pounds of force frequently, and/or greater than 10 pounds of force constantly to move objects.
• Working environment: The majority of work will be performed in climate-controlled environment, but may be exposed to inclement weather and varying degrees of temperatures on occasion.
• Travel: Travel of up to 50% may be required.