FW Techniccal Marketing Engineer Manager

Description -

Job Summary

The Technical Marketing Engineering Manager (TME Manager) leads a team of Technical Marketing Engineers responsible for ensuring that HP products are supportable, deployable, and successful in real customer environments across the product lifecycle.

This role combines people leadership, technical oversight, and strategic alignment, serving as the focal point between Engineering, Quality, Program Management, Support, Operations, and Sales.
The TME Manager is accountable for technical execution, issue escalation effectiveness, service readiness, and talent development, while ensuring consistent application of Technical Marketing best practices across platforms (HW, FW, SW)

Key Responsibilities

People Leadership & Team Development

• Lead, coach, and develop a team of TME / CTME / FW‑TME engineers
• Set clear goals, priorities, and performance expectations aligned with business needs
• Build succession plans and develop technical depth and leadership capability within the team
• Foster a strong customer‑centric and quality‑driven culture

Technical Oversight & Issue Governance

• Provide technical leadership and decision support for complex customer, partner, and field escalations
• Ensure effective issue triage, prioritization, and resolution across HW / FW / SW domains
• Act as the escalation owner for high‑impact or executive‑level issues
• Ensure consistent application of Technical Marketing processes and standards

Product Lifecycle & Readiness Ownership

• Ensure TME engagement across:
  • New Product Introduction (NPI)
  • Early Product Life (EPL)
  • Continuing Life / Sustaining phases
• Oversee field test support (Beta / Pilot / CET) and readiness transitions between FTME and CTME ownership
• Validate service readiness, documentation, diagnostics, and training completeness prior to releases

Cross-Functional Leadership & Stakeholder Alignment

• Serve as the manager‑level interface with:
  • Engineering (HW / FW / SW)
  • Quality and Program Management
  • Support, Service, and Operations teams
• Drive alignment on priorities, risks, and trade‑offs affecting customer experience and supportability
• Influence upstream design decisions by representing service and customer realities

Strategic Planning & Execution

• Define and execute TME strategies aligned with platform roadmaps and business goals
• Allocate resources effectively across products, programs, and escalation demands
• Monitor KPI performance, including:
  • Issue resolution effectiveness
  • Readiness quality
  • Customer and partner impact
• Continuously improve Technical Marketing processes and tools

Qualifications

Required

• Bachelor’s degree in Engineering, Computer Science, or related technical discipline
• 8–12+ years experience in:
  • Technical Marketing
  • Product / Quality Engineering
  • Service or Customer Engineering
• 3+ years of people management experience leading technical teams
• Strong background in cross‑functional problem solving and escalation management

Preferred

• Experience managing teams across hardware, firmware, and software domains
• Background in enterprise or commercial products
• Experience supporting global, matrixed organizations
• Prior experience in Beta / NPI / post‑launch support leadership

Knowledge & Skills

• Strong understanding of product architectures and lifecycle management
• Working knowledge of serviceability, diagnostics, documentation, and support readiness
• Familiarity with quality, escalation, and defect management processes
• Proven ability to lead and inspire senior individual contributors
• Strong coaching, performance management, and talent development skills
• Ability to make balanced decisions under customer and business pressure
• Excellent communication skills with the ability to:
  • Engage engineering leadership
  • Brief executives on risks and trade‑offs
  • Align diverse stakeholder groups
• Skilled at translating complex technical topics into business‑relevant insights

Job -

Engineering

Schedule -

Full time

Shift -

Flexible (Korea, Republic of)

Travel -

Relocation -

Equal Opportunity Employer (EEO) - 

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

For more information, review HP’s EEO Policy or read about your rights as an applicant under the law here: “Know Your Rights: Workplace Discrimination is Illegal"