Alice L. Walton School of Medicine (AWSOM) is seeking experienced, motivated, and dedicated leaders and educators to participate in the design and delivery of an innovative four-year medical school curriculum that engages medical students in active and novel learning.

Job Description:

Job Title: IT Classroom Specialist

Reports to: Director, Information Technology and Data Management

FLSA Classification: Exempt

Location: Bentonville, Arkansas (On-site)

Who We Are

Founded in 2021, Alice L. Walton School of Medicine (AWSOM) is a nonprofit, four-year MD program that will enhance traditional medical education with the arts, humanities, and whole health principles. The school’s culture embraces self-care to empower students to care for their own well-being as well as their patients’. The school’s state-of-the-art medical education facility is under construction in Bentonville, Arkansas on the Crystal Bridges campus, home to Crystal Bridges Museum of American Art and Heartland Whole Health Institute. The school has been granted preliminary accreditation status by the Liaison Committee on Medical Education.

About The Position

The IT Classroom Specialist is pivotal in ensuring the seamless integration and operation of classroom technologies that aid in delivering high-quality education. This position works closely with faculty members to set up learning sessions, provide rapid-response troubleshooting, and perform regular maintenance on classroom hardware.

Essential Duties and Responsibilities

• Assist faculty in setting up classroom technologies for lectures, workshops, and other active learning sessions.
• Ensure all audio-visual equipment, displays, microphones, and computers are functioning correctly before sessions begin.
• Configure software and applications as required by the faculty for instructional purposes.
• Provide on-the-spot training for faculty on using classroom technologies effectively.
• Respond promptly to any technical issues that arise during learning sessions to minimize disruptions.
• Diagnose and resolve hardware and software problems in real-time.
• Maintain a calm and professional demeanor while addressing urgent technical challenges.
• Document and communicate recurring issues to the IT team for long-term solutions.
• Perform routine maintenance checks on all classroom hardware and technologies to ensure optimal performance.
• Update software and firmware as needed to keep technologies up to date.
• Identify and replace faulty or outdated equipment to maintain high standards of functionality.
• Maintain an inventory of classroom technology equipment and ensure sufficient supplies are available.
• Other duties as assigned.

Qualifications and Requirements

• Associate degree in Information Technology, Computer Science, or a related field; Bachelor's degree preferred.
• Five years of experience in supporting classroom or educational technologies required.
• Five years of strong technical troubleshooting skills with a focus on rapid resolution.
• Excellent communication skills and the ability to work collaboratively with faculty and staff.
• Proficiency in operating systems, software applications, audio-visual equipment, and network troubleshooting.
• Ability to manage multiple tasks and prioritize effectively in a dynamic educational environment.
• Customer service-oriented with a proactive approach to identifying and solving issues.

Physical Demands and Work Environment:

The physical demands and work environment characteristics described here are representative of those required by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

Physical Demands: In the work environment described, position requires sitting at a desk and utilizing a computer and a telephone for prolonged periods of time and good eye/hand coordination, bending and stretching, and physical stamina to lift and transport a minimum of 10 pounds. Visual acuity to review written materials is required for this job.

Work Environment: Work is performed full-time (Monday-Friday, 8 a.m.-5 p.m.) in a professional, climate-controlled office environment with standard office equipment, including computers, printers, and telephones. This role requires working in an open setting near colleagues. The noise level is typically low to moderate. The role also requires interaction with both the public and internal team members in a professional and courteous manner. Some local travel will be required, and a flexible schedule may be necessary to accommodate business needs, including occasional evening and weekend work hours.

Alice L. Walton School of Medicine is an equal opportunity employer. All qualified applicants will receive consideration for employment.

All offers of employment are contingent on your successful completion (where permitted by state law) of a confidentiality agreement and background check. In addition, you will need to provide proper identification verifying your eligibility to work in the United States.