Company Description

Zayo provides mission-critical bandwidth to the world’s most impactful companies, fueling the innovations that are transforming our society. Zayo’s 141,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo’s communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises.

Zayo is seeking a Vice President of Business Process who will be responsible for enterprise-wide business governance, program coordination, and operational oversight across Zayo's Network & Technology (N&T) organization. Our VP of Business Process drives structured business management, process standardization, KPI governance, executive reporting, and continuous improvement initiatives across Networks, Service Assurance, Service Delivery, Network Tools & Automation, Enterprise Technology Partners (ETP/IT), and Network Economics (procurement, facilities, access management, etc.).

This leader ensures that N&T operates with disciplined business processes, transparent performance reporting, structured program management, and durable operational controls. Our VP of Business Process incubates and scales cross-functional programs, develops and enforces process standards, and partners closely with peer organizations (Digital Transformation, Finance, Business Support, Operations, etc.) to drive cohesive, data-driven decision-making and long-range strategic execution.

This role reports to the Chief Technology Officer and serves as the central point of coordination for non-system-related business optimization, governance, process maturity, and executive visibility across N&T.

Responsibilities:

Business Governance & Program Management

• Own N&T business program governance, including structured program intake, prioritization, tracking, and reporting.

• Coordinate cross-functional initiatives across Networks, Service Assurance, Service Delivery, ETP, Automation, and Network Economics.

• Lead incubation of organization-wide business processes from ideation through scaled maturity.

• Establish and maintain standardized program documentation, controls frameworks, and governance cadences.

• Drive annual operating planning processes for N&T in partnership with Finance and executive leadership.

KPI Reporting & Executive Visibility

• Develop and manage KPI frameworks aligned to operational, financial, service, and transformation objectives.

• Provide recurring executive-level reporting packages for the CTO and senior leadership.

• Implement standardized scorecards across N&T functions to ensure consistent measurement and accountability.

• Identify systemic performance trends and escalate risks or gaps with data-driven recommendations.

Process Design, Standardization & Continuous Improvement

• Lead process mapping, documentation, and standardization efforts across N&T.

• Minimize operational silos by improving system, data, and workflow handoffs across functions.

• Develop and roll out durable standards and best practice documentation to ensure clarity and repeatability.

• Establish control standards and governance checkpoints to improve predictability and accountability.

• Utilize structured methodologies (Lean, Six Sigma, etc.) to identify root causes and implement sustainable solutions.

Cross-Functional & Matrix Leadership

• Build strong relationships and drive buy-in across peer organizations without direct authority.

• Partner with Digital Transformation, Finance, Business Support, and Operations to align enterprise initiatives.

• Coordinate with Network Tools & Automation to ensure business requirements translate effectively into systems improvements.

• Influence stakeholders to move to action quickly on high-impact priorities.

Strategic Planning & Long-Range Execution

• Support development and execution of longer-range N&T strategic goals.

• Test new business approaches through rapid iteration and controlled pilots.

• Collect and synthesize stakeholder feedback to inform continuous improvement efforts.

• Assess competing priorities and maintain focus on highest-impact initiatives.

Qualifications:

Education

• Bachelor’s degree in Business, Engineering, Information Technology, or related field required.

• Master’s degree preferred (MBA or equivalent strongly desired).

Experience

• Minimum of ten (10) years of progressive leadership experience in telecommunications, technology, or infrastructure-based industries.

• Demonstrated success leading enterprise-wide business process transformation initiatives.

• Experience driving programs from ideation to scaled maturity across large, matrixed organizations.

• Strong understanding of large capital deployment environments and operational workflows.

• Experience developing structured governance frameworks and executive-level reporting systems.

Skills

• Strong executive presence with exceptional influencing capabilities.

• Advanced analytical and data-driven decision-making skills.

• Proven ability to lead without formal authority across matrixed organizations.

• Expertise in process documentation, controls development, and program management disciplines.

• Exceptional written and verbal communication skills.

• PMP, Lean, Six Sigma, or similar certifications preferred.

Organizational Relationship

Reports to: Chief Technology Officer

Direct reports: Program Management leaders, Business Process managers, Reporting & Analytics leaders

Indirect reports: Cross-functional program contributors across Networks, Service Assurance, Service Delivery, ETP, Automation, and Network Economics

Working Conditions

This role follows Zayo’s hybrid work model. Travel may be required to support major planning sessions, executive reviews, and cross-functional program initiatives. Availability is expected during critical planning cycles and major transformation initiatives.

Estimated base salary range: $230,000 - $260,000 USD/annually

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The base pay range shown is a guideline and reasonable estimate for this role. It takes into account the wide variety of factors that are considered in making compensation decisions. Actual compensation offered may vary from the posted range based upon geographic location, work experience, skill level, certifications, and other business and organizational needs. Non- sales roles may be eligible to participate in a discretionary annual incentive plan. Sales roles may be eligible to participate in a sales incentive plan.

Additionally, this position may be eligible for certain benefits, such as health insurance, life insurance, disability retirement plans, paid time off.

The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.

Benefits, Rewards & Wellness

• Excellent Health, Dental & Vision Insurance

• Retirement 401(k) Savings Plan

• Generous paid time off policy including paid parental leave

Zayo provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, provincial or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.