Company:

Marsh

Description:

Location: São Paulo/SP (Onsite 3 days a week)

• Key support to Latin America Regional Benefits Management Leader (RBM Leader), for coordination of day to day activities and resource demands
• Coordination of services for RBM and RBM subaccounts of GBM accounts, to ensure timely and efficient execution of services in accordance with client-specific requirements including Rules of the Road and Service Level Agreements (SLA) in place.
• Leverage role and experience to support client relations, retention, new and profitable sales
• Knowledge management for best practice proposals, benchmarking reports, country information etc.
• Training coordinator and link to select “champions” of key tools, e.g. GOLD+, GBM Analytics
• Manage the Service Perception Survey for Latam IBD and Non IBD Consultants
•  Network management for Multinational appointments in Latam countries.

Reporting Line

• Reports directly to the Latin America RBM Leader

Key Functions of the Role

Track RBM team account assignments and burdens, including monitoring available time sheets, and as needed to recommend potential account rebalancing to the RBM leader. Develop annual training plan proposal, identify resources for conducting agreed training plans, and coordinate training sessions (at least one per quarter).

Support development of onboarding and training plans for new hires to the RBM team.

Ensure such new hire training is timely delivered.

Lead development and maintenance of LatAm RBM value proposition in line with ICG and overall regional value propositions and marketing strategies. Working closely with RBM Leader, develop tools and processes for pricing RBM projects. Maintain library of GBM/RBM engagement letters, SOWs (regional and local), and supporting the resolution of absent agreements. Work with RBM Leader to track TPP activity and responses to service escalations. As requested, coordinate, prepare and deliver consulting projects to clients and prospects. Help develop “Multilatinas export” business, assisting local Mercer and Marsh operations in the region. Organize tracking of prospects, proposals, sales and portfolio revenues handled by the RBM team.

Qualifications

• Degree holder with a minimum of 3 years of experience in employee benefits

• Fluent in oral and written English and portuguese (and commitment to learn spanish)
• Strong knowledge - in key Latin America countries - of employee benefits
• Detail oriented and strong project management for a complex, demanding work environment
• Experience dealing with corporate multinational clients
• Positive and can-do attitude

Marsh Risk is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information about Marsh Risk, visit marsh.com, or follow us on LinkedIn and X.

Marsh is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.