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Convention Data Services (CDS - Now a part of Maritz) is the trusted partner in the live events industry for conference event registration, business intelligence, and lead management servicing top show organizers worldwide.

As a Registration Coordinator, you will be the main day-to-day client contact for badging and materials. This role performs administrative and office support activities for Event Services. Duties may include fielding conference calls, organizing meetings, monitoring project timelines, word processing, filing, and faxing. Strong software, organizational and communication skills required.

Direct Client Contact: Yes

Direct Reports: No

Travel Required: Occasional

• Leads all aspects of assigned events including creating and managing event/client timeline.

• Assists Registration Manager in operational functions including gathering shipping/onsite information, configuration and running badge samples.

• Completing weekly badge production tasks, including weekly reporting and collation of printed will calls and large-scale mailings.

• Consults and advises clients regarding their badge and material needs.

• Places orders for client supplied artwork and materials in project management tools.

• Monitoring, managing, and retrieving inventory to assist the logistics department to ensure materials are sent onsite in a cost effective and timely manner.

• Assists Registration Manager by creating web specifications documentation, participating in edit cycles, quality testing changes to the web pages, and capturing/filing final screen shots of all web page deliverables.

• Completes the administrative tasks upon request for the assigned Registration Manager, including but not limited to updating Event Plans, managing client show specific policies, scheduling, archiving event folder(s), attending and documenting of milestone meetings.

• Supports client reporting requests using XPress Reports and Excel. Prepares the final billing packets and schedules billing meetings.

• Monitors the materials timelines and maintains detail notes in scrum software for assigned events to support Registration Managers in achieving deadlines.

• Updates Registration Manager or Client Services Senior Manager on critical issues, and project timelines as needed.

Qualifications

• Customer service experience essential. 

• Must have the ability to operate independently, possess necessary judgment to recognize when to escalate issues for review, guidance and/or resolution. 

• Strong and effective interpersonal skills and positive working relationships with staff of all levels in a variety of work settings required.

• Computer software experience: Microsoft Word, Excel, Outlook, and various desktop applications.

• Associate’s degree desired; equivalent related work experience required.

Disclaimer

This job description is designed to indicate the general nature and level of work performed by associates within this classification. It is not designed to confirm or be interpreted as a comprehensive summary of all duties, responsibilities and qualifications required of associates assigned to this job.

Maritz offers a comprehensive benefits package for full-time employees including medical, dental, vision, life insurance, disability, 401k, tuition reimbursement, paid time off, and more! Part-time employees may qualify for medical, 401k, and paid time off depending on total hours worked. View all details at www.MaritzBenefits.com.

Maritz will only employ applicants who have authorization to work permanently in the U.S. This is not a position for which sponsorship will be provided. Those who need sponsorship for work authorization now or in the future are not eligible for hire. No calls or agencies please.

Maritz is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by calling 1-636-827-1650 or by sending an email to [email protected].