The Technical Support Specialist will provide second level technical and operational support for the installation, maintenance, documentation, and technical support of enterprise software applications and hardware.

Primary Responsibilities

• Responsible for the setup, installation, maintenance, support, repair/replacement, and physical moves of all company provided user hardware, including desktop PC systems, laptops, printers, multi-function devices, and scanners (except for Telecom hardware).

• Conduct refresh/replacement projects for all user hardware beyond its useful life expectancy.

• Support the setup, installation, maintenance, and repair/replacement of all company provided iPads for all Chesapeake and field associates.

• Responsible for user software installation, removal, maintenance, and support for all SSC and field users.

• Manage incidents and requests via ServiceNow to ensure service level agreements (SLAs) are met.

• Document ServiceNow incidents and requests to provide accurate data for reporting.

• Assist with hardware and software products, including installation, testing, documentation, and technical support for applications programming, computer operations, and enterprise end-user communities.

• Analyze and resolve application and system problems quickly and efficiently; maintain manual and automated documentation and procedures that support these tasks.

• Manage and perform ongoing maintenance of hardware and software systems, utilizing internal and external resources.

• Identify causes and corrective actions for hardware/software problems across the enterprise, performing corrective action when necessary and placing service calls when appropriate.

• Perform second-level operational and technical support, providing hands-on assistance to SSC and field users.

• Take initiative to recommend improvements in procedures that will increase the efficiency of the facility and staff members regarding IT-related technical issues and processes.

• Support the Remote IS Support Specialists working at all Distribution Centers with special technical requirements and assistance they may need from the SSC Technical Services Group.

• Provide hands-on technical support for all company meetings, including board meetings, stockholder meetings, field user meetings, and associate training sessions, both in the SSC and at off-site locations.

• Work closely with the Facilities team in coordinating physical moves within departments requiring equipment.

Other Responsibilities

• Maintain a high level of communication with SSC IT staff.

• Coordinate with other divisions within the Dollar Tree IT Department as necessary to fulfill primary responsibilities.

• Develop and maintain an ongoing positive rapport with end users to enhance the perception of the IT function.

• Provide evening and weekend coverage to manage special needs, procedures, and emergencies as appropriate.

• Assist the Manager of Technical Services with special projects.

Minimum Qualifications

Education: HS Diploma required. Associate's degree in Computer Science, MIS, or a related field, or equivalent experience, desired.

Experience: Minimum of 2 years of experience supporting various end users with hardware and software, including procedural problems. Must have experience supporting devices in a network environment.

Licensure/Certifications: One or more of the following preferred: CompTIA A+, Network+, or Security+.

Key Competencies: Excellent communication and people skills required. Strong troubleshooting skills necessary. Must be able to work autonomously and participate in team activities. Must be customer-service oriented. This position works five 8-hour days and may require overtime.

Physical Requirements: Must be able to lift and carry up to 50 pounds of IT devices to a height of 3-4 feet. Must be able to bend, kneel, and sit properly to set up IT equipment under and on top of desks in offices and cubicles.

Start Rate = $22.00 to $24.00 Hour

The company offers Health, Dental, & Vision, a flexible spending account, life and disability insurance benefits, a 401k plan, PTO, paid holidays annually, and an employee stock purchase plan.

Full time

500 Volvo Parkway,Chesapeake,Virginia 23320

IT Services

Dollar Tree