Role Overview:

As an Associate, Account Management, you oversee and manage relationships with key accounts Pros, ensuring their continued success and growth. You focus on supporting existing accounts, driving account expansion, and selling add-on products to maximize revenue potential. With a growing portfolio of accounts under your management, you build strong relationships with our Pros, providing them with tailored solutions to meet their business needs. You take a proactive approach to account retention, addressing challenges and identifying opportunities for increased engagement. 

Our team is passionate, empathetic, hardworking, and above all else focused on improving the lives of our service professionals (our Pros). Our success is their success.

What you do each day:  

• Establish, manage, and nurture relationships with Pros to drive engagement and satisfaction
• Serve as the primary point of contact for our Pros, ensuring clear communication and alignment on goals
• Support contract renewal efforts by proactively addressing concerns and reinforcing the value of our partnership
• Identify and execute opportunities to grow accounts through upselling and cross-selling add-on products
• Provide ongoing support to Pros, ensuring a seamless experience with our solutions
• Analyze account performance and recommend strategies to optimize success and retention
• Manage and organize standard operating procedures (SOPs) specific to each account to ensure consistency and efficiency
• Conduct regular check-ins and business reviews where you will consult with Pros to assess needs and present solutions aligned with the goals of their business
• Translate insights learned from the sales and onboarding processes into our account management playbook to refine strategies and improve execution
• Collaborate with Sales, Customer Success, Marketing, and Product teams to deliver a seamless customer experience
• Meet and exceed key performance indicators (KPIs) related to renewals, expansion revenue, customer satisfaction (NPS/CSAT), and churn reduction

Qualifications: 

• 2+ years of experience in account management, sales, or customer success
• Strong ability to build and maintain client relationships, particularly in a B2B environment
• Proficiency in CRM tools and data analysis for tracking account performance (i.e. Salesforce)
• Proven track record of managing mid-market accounts ($20K-$200K ARR range) with a focus on retention, expansion, and customer engagement
• Strong consultative sales and negotiation skills with a data-driven approach
• Thrives in an early stage role - provides feedback and input on process to evolve the role

What will help you succeed in this role:

• Strong communication and interpersonal skills to engage effectively with midsize Pros
• Self-motivated and results-driven mindset with a focus on achieving growth targets
• Excellent problem-solving abilities and ability to think strategically about account success
• Ability to manage multiple accounts simultaneously with attention to detail and organization
• A proactive approach to identifying opportunities for improvement and expansion
• Leveraging a high EQ to be able to focus on building deep relationships with Pros

Founded in 2013, Housecall Pro helps home service professionals (Pros) streamline every aspect of their business. With easy-to-use tools for scheduling, dispatching, payments, and more, Housecall Pro enables Pros to save time, grow profitably, and provide best-in-class service.

Housecall Pro’s brand portfolio includes Business Coaching by Housecall Pro, a business coaching solution for home services businesses. Our brands are united by a singular mission to champion our Pros to success.

We support more than 40,000 businesses and have over 1,800 ambitious, mission-driven, genuinely fun-loving employees across the United States and all over the world. If you want to do work that impacts real people, supported by a team that will invest in you every step of the way, we’d love to hear from you.

Housecall Pro celebrates diversity and we are committed to creating an inclusive environment. We are an equal opportunity employer and do not discriminate on the basis of gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law. #LI-remote

Location Dependent Information
This role is open to candidates and the expected compensation range for this role is $27.33-$32.15 an hour plus a 20% variable component. The specific hourly rate for the successful candidate will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. This role is also eligible to participate in Housecall Pro’s the following benefits: health care insurance (medical, dental, vision, disability), employee assistance program, 401(K), flexible time off, paid parental leave, tech reimbursement, and other company benefits. Housecall Pro is growing fast and we’re scaling our team to help enable and accelerate our growth.

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