Leads the strategic execution and continuous improvement of Ocean products within Area by optimizing cost to serve, ensuring first-time customer issue resolution, and driving platform rollout deliver high-performing, customer-centric operations.

Accountabilities:
• First time customer issue resolution for Area
• Continuous Improvement of Ocean product processes and performance within Area, incl. best practice adoption
• Platform development and rollout for assigned Ocean scope

Critical Tasks:
• Provide high quality timely customer issue resolution with minimal handovers.
• Assist to roll out platform and systems within assigned scope.
• Identify and implement process enhancements to improve Ocean product performance, customer experience, and operational resilience.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.
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