Wicstun Veterinary Group are expanding the Client Care Team. We are looking for a Client Care Associate with excellent customer service, and front of house skills to work on our Reception at our hospital in Market Weighton.

The role would suit an enthusiastic and motivated individual who takes pride in their work and can work well as part of a team.

• Part time
• We have two shift patterns available:
  • 8am – 7pm Tuesday and Thursday + 1:2 Saturday 8am – 1pm (22.5hrs p/week)
  • 1x 8am – 7pm and 1x 8am – 5pm + 1:2 Saturday 8am – 1pm (20.5 hrs p/week)
• Previous experience on reception/front of house role is essential
• Experience within a veterinary or clinical setting is desirable
• Able to work without direct supervision
• Basic IT knowledge (Microsoft package including Teams and Outlook) essential.

Our Client Care Associates are the first point of contact for anyone visiting our practices and we require a friendly and professional approach, and discretion where required. The main duties of the role:

• Welcoming all clients and visitors to the hospital/practice
• Answering telephones and diverting or taking messages ensuring prompt delivery and accurate details.
• Monitoring practice email and directing enquiries to the relevant department
• Accurately inputting patient data to the computer system as required
• Dealing with all general enquiries, explaining procedures in place and making new and follow up appointments.
• Processing repeat prescription requests ensuring the pharmacy receive in a timely manner.
• Advising patients of relevant charges, taking payments and providing receipts and invoices where applicable.
• Ensuring that waiting areas, reception and patient toilets are kept clean, tidy and stocked up.
• Working as a team to assist the Practice Manager in the debt recovery process.

Wicstun Veterinary Group is part of Linnaeus and Mars Veterinary Health, the largest family-owned veterinary company in the world. Being privately owned, we can truly be driven by our purpose, to create a better world, and think long-term as opposed to being focused solely on short-term profits.  

At Linnaeus, A BETTER WORLD FOR PETS starts with a better world for our people. Our Associates are over 6000 strong and empowered to speak up, step up and deliver quality services. You’ll have access to a huge network of specialists, worldwide development opportunities and an easily accessible, comprehensive wellbeing package that prioritises your physical and mental health, allowing you to focus on what you do best – care for pets.  

We are committed to fostering a culture that is inclusive and diverse, we care about you and want you to be authentic, with everything you need to perform at your best. We are all individual but two important things bring us together: a commitment to excellence and our passion to achieve our purpose. 

All applications with the relevant skills and qualifications will be carefully considered. If you need any support in completing your application or simply want to find out more about Wicstun Vets, Linnaeus or the role please contact our Talent Acquisition team at [email protected].

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