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A Day in the Life

Web Training for enrolled patients to our therapies ( AHCL; Smart MDI) new patients and already enrolled patients.

Within the Diabetes Division of Medtronic Italy, the Phygital Training Project Specialist is a professional who, reporting to the Regional Sales Manager and operating within the same reference area, works virtually to educate patients on insulin pump and/or sensor therapy.

Patients, selected by the diabetologist, are referred to the Phygital Training Project Specialist directly by field colleagues (Therapy Sales Specialists).

The Phygital Training Project Specialist serves as the web-based point of reference for patients using our devices—a specialized professional guide for virtual activities, fully competent in the technical aspects of each product.

The role includes approximately 100% virtual patient training

This role requires regular interaction with HCP contacts at the centers and continuous communication with Therapy Sales Specialists, Therapy Training Specialists, Therapy Sales Coordinators, and District Managers to best organize remote support activities.

 Responsibilities may include the following and other duties may be assigned:

    •        Remote technical training for new patients, followed by a scheduled follow-up process to monitor correct device usage and respond to any doubts/questions.

    •        Follow-ups and troubleshooting upon request by field colleagues, in coordination with diabetologists and patients, scheduled based on the shared calendar of the Phygital Training Project Specialist.

    •        Support for physicians and patients in accessing data management platforms (CareLink, MiniMed Mobile, Medtronic Connect, Guardian, Penny, and future applications).

    •        Technology helpdesk available on specific days of the month and/or via online chat for non-urgent device-related questions or concerns.

    •        Accompanies or substitutes field colleagues when needed in training activities at diabetes centers, maintaining hands-on experience and contacts with referring diabetologists and staying up to date on training procedures for new Medtronic devices—facilitating the virtual training work.

    •        Provides feedback on training sessions to field colleagues and regular reports on field activities and relationships with colleagues to the Regional Sales Manager.

    •        Participates in cluster and area meetings for regular discussions aimed at optimizing and improving virtual training activities.

    •        Provides suggestions and requests to the Marketing team to develop and refine tools useful for the web-based approach.

    •        Manages databases (Matrix and GSR) to extract and analyze existing data, helping improve coordination and timing of patient trial periods and pending prescriptions.

    •        Virtually guiding patients in the correct management and use of devices, in compliance with remote training procedures and guidelines.

    •        Sharing only technical content related to Medtronic products.

    •        Avoiding any kind of medical advice or recommendations.

    •        Acting in accordance with Medtronic’s code of ethics and general common sense.

Required Knowledge and Experience:

    •        Degree in scientific or humanities disciplines, or proven experience of at least 3 years in the sector.

    •        Preferably At least 2 years of previous field experience as a technical/commercial trainer in the diabetes field (Insulin Pumps, Advanced Hybrid Closed Loop systems, Standalone RT-CGM) or a Business Support Experience .

    •        Excellent computer skills and proficiency with major web conferencing platforms.

    •        Category B driving license.

    •        Empathy and excellent interpersonal and communication skills.

    •        A growth mindset and results orientation.

    •        Consultative approach.

    •        Strong negotiation skills.

    •        Teamwork orientation.

    •        Excellent time management skills.

    •        Familiarity with CRM systems.

 

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. 

 

 

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create.  We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
 

 

Pay range / Rango salarial / Intervalo salarial /Fascia retributiva / Tranche de salaire / Gehaltsband / Salaribereik:  Italy: 32,800.00 EUR - 49,200.00 EUR | 

 

About Medtronic

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people. 
We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.

Learn more about our business, mission, and our commitment to diversity here