Your role and responsibilities
In this role, you will have the opportunity to execute service execute service work with medium to high complexity in accordance with ABB standard processes, quality standards, and safety guidelines. Delivers quality customer service and contributes to custom-er satisfaction through professional technical execution, clear communication, and proactive service delivery. This role requires readiness for international deployment to support field operations across multiple regions including factory training, Australia/New Zealand, Pacific Islands operations, and other assigned territories.

The work model for the role is: Jybrid LI#hybrid

You will be mainly accountable for:

• Working with the customer (while on-site) to identify opportunities to improve the customer’s operations and eliminate pain points.

• Performing field service tasks, identifying technical issues, and performing analysis through remote or on-site activity in service categories and products.

• Preparing material lists needed for service activity and ensuring that all materials, parts, and equipment are available and of appropriate quality for service activities.

• Troubleshooting equipment/process failures, requesting proactive corrective actions, and making recommendations to avoid such issues in the future.

Qualifications for the role

• Valid Electrical Workers license; unrestricted electrical work

• Minimum 5+ years field service experience in technical service execution

• Current HSE certifications relevant to position and industry

• Technical certifications appropriate to ABB service categories

• Proven experience leading or coordinating teams on service projects

• Valid driver's license; ability to travel as assigned

• Demonstrated technical problem-solving capability

• Commitment to continuous learning and professional development

• Experience managing sub-contractors or external service providers

More about us

ABB Smart Power provides energy distribution solutions for data centers, industrial and manufacturing plants, critical infrastructure and commercial buildings. The Division’s technical teams work closely with industry partners, delivering advanced solutions that support rapid growth, energy transition, and sustainability objectives. The Division’s portfolio includes industrial circuit breakers, low-voltage systems, motor starting applications, and safety devices like switches and relays. Its Power Protection unit supports the world’s largest data center companies with advanced energy-efficient UPS solutions. The Division’s ABB Ability™ Energy Manager provides a scalable, easy-to-use platform that helps organizations save energy and reduce CO2 emissions.