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About Cisive

Cisive is a trusted partner for comprehensive, high-risk compliance-driven background screening and workforce monitoring solutions, specializing in highly regulated industries—such as healthcare, financial services, and transportation. We catch what others miss, and we are dedicated to helping our clients effortlessly secure the right talent. As a global leader, Cisive empowers organizations to hire with confidence.

Through our PreCheck division, Cisive provides specialized background screening and credentialing solutions tailored for healthcare organizations, ensuring patient and workforce safety. Driver iQ, our transportation-focused division, delivers FMCSA-compliant screening and monitoring solutions that help carriers hire and retain the safest drivers on the road.

Unlike traditional background screening providers, Cisive takes a technology-first approach powered by advanced automation, human expertise, and compliance intelligence—all delivered through a scalable platform. Our solutions include continuous workforce monitoring, identity verification, criminal record screening, license monitoring, drug & health screening, and global background checks.

At Cisive, our vision is to make securing the right talent effortless. We provide technology-first background screening, identity verification, and continuous monitoring solutions that help organizations hire and manage their workforce with confidence.

Our Values

• Integrity First: We uphold the highest ethical standards in everything we do.

• Innovate Fearlessly: We challenge the status quo, embrace emerging technologies, and continuously refine our solutions to stay ahead of industry needs.

• Win Together: We break down barriers, share knowledge, and champion teamwork across departments, brands, and global offices to achieve our collective goals.

• Customer Obsessed: We go beyond transactional interactions to become trusted partners in risk mitigation and workforce management.

• Stay One Step Ahead: We proactively seek knowledge that helps us—and our clients—stay ahead of the curve.

The Account Manager is responsible for building and maintaining strong relationships with key clients to ensure long-term partnerships, client satisfaction, and revenue growth. This role serves as the primary point of contact for assigned accounts, understanding customer requirements and delivering tailored solutions that align with business objectives.

The Account Manager is expected to proactively manage client relationships, identify business expansion opportunities through upselling and cross-selling, and collaborate with internal teams to ensure seamless service delivery. This role requires a results-driven individual with strong expertise in client relationship management, strategic sales, and business growth. Skilled in managing key accounts, improving customer satisfaction, and delivering revenue growth through effective stakeholder engagement and solution-oriented approach. You will report to the Director – Account Management.

Essential Job Duties

• Build and maintain strong relationships with key clients and stakeholders to ensure long-term business partnerships and customer satisfaction.

• Understand customer requirements and provide appropriate solutions aligned

• Manage client accounts to ensure high customer satisfaction and retention

• Coordinate with internal teams to ensure timely delivery of services

• Identify upselling and cross-selling opportunities to drive revenue growth

• Monitor account performance and prepare regular business reviews

• Resolve client concerns and escalations effectively

• Negotiate contracts, pricing, and service agreements

• Track market trends and competitor activities to provide market insights and recommend service improvements.

Education & Qualification Requirements

• Bachelor’s degree in business administration or related discipline.

• A minimum of 3+ years of experience in the same capacity.

• Relevant experience in client servicing or account management role, preferably in the business consulting or HR technology out-sourced service industry would be an asset.

• Be a holder of valid visa with the right to work in Malaysia.

Key Skills:

• Account Management

• Client Relationship Management

• Sales & Business Development

• Negotiation & Communication

• Customer Retention

• Presentation & Reporting Skills

• Team Collaboration