Job Description:

Are you obsessed with data, partner success, taking action, and changing the game? If you have a whole lot of hustle and a touch of nerd, come work with Pattern and use your skills to push one of the fastest-growing companies in the US to the top of the list!

Pattern is the premier partner for global ecommerce acceleration and is headquartered in Utah's Silicon Slopes tech hub with offices in Asia, Australia, Europe, the Middle East, and North America. Valued at $2 billion, Pattern has been named one of the fastest-growing tech companies in North America by Deloitte and one of best-led companies in America by Inc. More than 150 global brands like Nestle, Sylvania, Kong, Panasonic, Sorel, Skullcandy, and Popsockets rely on Pattern's global ecommerce acceleration platform to scale their business around the world. We place employee experience at the center of our business model and have been recognized as one of America's Most Loved Workplaces®.

Pattern offers outsourced marketplace management services for brands as well as strategic consultancy services worldwide. The consulting division is central to the business in many ways, generating revenue through paid consulting work, acting as a lead generation function for marketplace clients, and as an internal support function for our partner brands, identifying growth opportunities for the brands we represent, helping them to accelerate into new markets and channels. 

We are looking for a dynamic Director of Strategy who has experience in winning and delivering client projects in the field of ecommerce. An established network and proven experience in bringing on new business is key. You will report to the President of Advisory and work closely with them to deliver growth across the department and wider business by supporting external brand partners as they grow their ecommerce business. You’ll work with internal stakeholders closely, understanding their pain points and consulting with them on potential solutions, helping execute and oversee to completion. You’ll also interface directly with the CEO and President of Advisory on mergers and acquisitions, providing valuable insight and making quick and immediate impact within the company. 

Frequently Asked Questions

What is a day in the life of a Director of Strategy?

You will be pivotal in bringing on new clients, focusing on developing a network in the industry, actively reaching out to potential brands, and pulling together pitches and proposals. You’ll know how to present ecommerce consultancy services to brands and know what it takes to secure their business. 

To secure new clients, you will have the ability to understand the direction an organization’s ecommerce needs to take to grow. A conceptual visionary thinker, you understand ecommerce and how digital channels play within an Omnichannel strategy and understand the levers that can be pulled to improve performance.

You will be knowledgeable of and/or experienced in areas such as customer experience, DTC, digital marketing, and international expansion.You will identify client problems and carve out strategic project solutions to help brands understand what direction they should take their ecommerce business in or how they can solve specific problems such as: What markets to enter first? How do I improve my Omnichannel customer experience? Is an Amazon3P modelright for my brand?

Key Outcomes/Objectives

• Actively identifying and engaging with clients securing new business for the consultancy team to meet agreed KPIs

• Manage the profitability of large projects, maximizing revenue or decreasing costs where appropriate, in line with our entrepreneurial spirit

• Defining strategies for online growth for clients and supporting the implementation of best-in-class ecommerce offerings

• Assessing the product offering and developing new verticals and commercial propositions to ensure Pattern remains a leader in ecommerce consultancy

• Helping the President of Advisory define strategies for online growth for clients and supporting the implementation of best in class ecommerce offerings

• Deriving insight from data and applying this to build out commercially sound strategies

• Overseeing and assisting with presentation building, research, and analysis, drafting proposals and pitches

• Managing internal and client relationships and liaising with stakeholders on a daily basis

• Supporting Pattern’s Marketplace Trading arm, offering consulting support for brand partners and internal strategic support where required

• Project managing and overseeing the final delivery of client work

• Conducting research (competitor research, scorecards, benchmarking analysis, market research) and analyzing and forecasting patterns in research data.

What will I need to thrive in this role?

REQUIRED:

• University degree in a relevant subject

• An established senior leader with experience in a management consultancy, ecommerce or marketing agency managing multiple clients.

• Proven track record of bringing on new business for consultancy services

• Team management, managing direct reports and cross functional teams

• Demonstrable knowledge of ecommerce and brand growth strategy

• Strategic mindset and commercial awareness.

• Exceptional communication skills

PREFERRED:

• International experience – working on sites and marketplaces across Europe and the Rest of the World

• Expert in MS Office, particularly Excel for data processing, and PPT for client presentations.

• Experience at a multichannel retailer, ideally across multiple departments.

• Familiarity with Amazon and other marketplaces and how they operate.

What does high performance look like?

• You follow through with all assignments in a timely manner

• You give 100% to all tasks and projects you are given

• You actively comment and participate in group collaborations

• You will take full ownership of your projects and follow through to completion

Sounds great! What's drives company culture?

We are looking for individuals who are:

• Game Changers- A game changer is someone who looks at problems with an open mind and shares new ideas with team members, regularly reassesses existing plans and attaches a realistic timeline to goals, makes profitable, productive, and innovative contributions, and actively pursues improvements to Pattern’s processes and outcomes.

• Data Fanatics- A data fanatic is someone who recognizes problems and seeks to understand them through data, draws unbiased conclusions based on data that lead to actionable solutions, and continues to track the effects of the solutions using data.

• Partner Obsessed- An individual who is partner obsessed clearly explains the status of projects to partners and relies on constructive feedback, actively listens to partner’s expectations and delivers results that exceed them, prioritizes the needs of your partners, and takes the time to create a personable experience for those interacting with Pattern.

• Team of Doers- Someone who is a part of team of doers uplifts team members and recognizes their specific contributions, takes initiative to help in any circumstance, actively contributes to supporting improvements, and holds themselves accountable to the team as well as to partners.

What is the hiring process?

• An initial phone interview with Pattern’s talent acquisition team

• A video interview with a hiring manager

• A video interview with the President of Advisory

• A video interview presentation

• A final interview with leadership team

How can I stand out as an applicant?

• Be prepared to talk about professional accomplishments with specific data to quantify examples

• Be ready to talk about how you can add value and be the best addition to the team

• Focus on mentioning how you would make a difference at Pattern

• Be prepared to talk about any side projects related to data and analytics

Why should I work at Pattern?

Pattern offers big opportunities to make a difference in the ecommerce accelerator industry! We are a company full of talented industry experts that evolves quickly and often, we set big goals and work tirelessly to achieve them, and we love our Pattern family. We also believe in having fun and balancing our lives, so we offer awesome benefits that include

• Unlimited PTO

• Paid Holidays

• Onsite Fitness Center

• Company Paid Life Insurance

• Casual Dress Code

• Competitive Pay

• Health, Vision, and Dental Insurance

• 401(k)

Pattern provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability, status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. #LI-CB3

Pattern is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.