Are you passionate about client relationships?

Do you thrive in a sales environment where your German language skills are highly valued?

Account Manager
German speaker

About Our Team

At LexisNexis Risk Solutions, our team is dedicated to fostering strong client relationships and ensuring customer success. As a trusted and collaborative group, we prioritize delivering exceptional service, building long-term partnerships, and driving impactful results. Our team members are empowered to make independent decisions and exercise sound judgment in their roles, contributing to the growth and retention of our client base.

About the Role

The Account Manager role is pivotal in our client retention strategy. By interfacing regularly with clients across various levels of seniority and multiple locations within assigned regions, you will play a key part in renewing and expanding client relationships. Responsible for all aspects of sales renewals, you will manage a dedicated Book of Business, ensuring client contracts, commitments, and product usage are optimized. Success in this role requires attention to detail, a proactive mindset, ownership of the renewal process, coordination with internal and external stakeholders, and a confident telephone manner.

Responsibilities

• Building and maintaining strong relationships with clients across all levels of seniority;
• Managing renewals proactively, ensuring timely and accurate completion;
• Promoting and enhancing client usage of subscriptions through regular interactions;
• Identifying upselling and cross-selling opportunities to drive account growth;
• Providing accurate forecasts and updates in the CRM system;
• Conducting onboarding sessions for new clients to ensure seamless adoption of our solutions;
• Acting as a key liaison between clients and internal teams to resolve queries and concerns;
• Participating in regional events and campaigns to keep clients informed about relevant initiatives.

Requirements

• Be fluent in German (mandatory);
• Demonstrate experience in sales or account management, preferably in a B2B environmen;
• Exhibit confidence and professionalism in telephone communication;
• Maintain excellent attention to detail and organizational skills, with the ability to multitask effectively;
• Achieve sales targets consistently through effective strategies and execution.
• Adapt to fast-changing environments and handle challenges with strong problem-solving skills;
• Utilize familiarity with CRM systems like Salesforce (preferred);
• Leverage knowledge of eLearning tools such as Brainshark and Highspot (desirable).

Work in a way that works for you
 

We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.
 

• Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive

Working for you
 

We know that your well-being and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:
 

• Dutch Share Purchase Plan
• Comprehensive Pension Plan
• Home, office or commuting allowance
• Generous vacation entitlement and option for sabbatical leave
• Maternity, Paternity, Adoption and Family Care leave
• Flexible working hours
• Personal Choice budget
• Variety of online training courses and career roadshows
• Wellbeing programs and gym facility in the office
• Internal communities and networks
• Various employee discounts
• Recruitment introduction reward
• Work from anywhere
• Employee Assistance Program (global)
• Annual Event

At LexisNexis Risk Solutions, having diverse employees with different perspectives is key to creating innovative new products for our global customers. We have 30 diversity employee networks globally and prioritize inclusive leadership and equitable processes as part of our culture. Our aim is for every employee to be the best version of themselves. We would actively welcome applications from candidates of diverse backgrounds and underrepresented groups. 

We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: https://forms.office.com/r/eVgFxjLmAK , or please contact 1-855-833-5120.

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