The Senior Manager, Customer Experience role reports to the Head of Digital & Customer Experience and its primary purpose is to reinvent customers interactions in the digital space, blending innovation with unparalleled customer satisfaction.

In this role you will have the opportunity to collaborate closely with cross-functional teams, including product managers, UX designer,  Technology, Sales team, Operations teams.

This role offers the opportunity to be driven, curious, and genuinely excited about technology and to revolutionise the customer experience in the automotive finance industry.

Key Deliverables;

• Develop and execute CX roadmap to embed customer experience into company decision making and service and product design.

• Lead CX and UX research

• Craft a compelling story and cascade customer insights across the business through different channels to infuse customer empathy into business DNA

• Lead CX and digital projects, ensuring timely delivery of tasks and liaising effectively with internal teams and external stakeholders.

• Using Complaints, Customer Reviews and broader customer feedback, actively diagnose business pain points and ideate and champion business, product and process improvements.

• Support the building and optimisation of digital channels by conducting user tests, managing CX projects, and measuring user experience

Qualifications

• Tertiary qualified in Business, Commerce or Finance

• Postgraduate qualification in Business or equivalent – Desired

Experience

• Ability to analyze customer research and analytical data and tell a story around it

• Proficient in using VOC tools, user testing and analytics platforms

• Understanding of user experience and user interface design principles to create customer-centric digital platforms.

• Experience in a startup environment or within Financial Services (Auto Finance) desirable

• Previous hands on experience in Financial Services – highly desirable

• Excellent communication and writing skills to build a compelling customer story

• Familiarity with B2B experience management

• Strong motivation, energy, and problem-solving skills

• Dynamic self-starter and results driven

Employee Benefits

We have a long list of benefits to suit your needs. On the clock, and off it. Here are a few favourites.

• Birthday leave: Enjoy a day off on your birthday, because you deserve it.

• Health and wellbeing leave: Take some well-deserved ‘me’ time, because your health comes first.

• Volunteering day: Make an impact with a day dedicated to giving back to the causes you care about.

• $500 ergonomic equipment reimbursement: Invest in comfort and productivity with support tailored to your work setup.

• Recruitment referral program: We want to find and hire the best talent in the market, and we want to reward you with a payment of up to $5,000 for helping us identify and personally endorse high-calibre candidates you believe would be a great fit to come and work for us.

• Employee rate program: When you’re part of the Angle Auto Finance team, you’ll gain access to our best auto finance rates with your next car purchase—just another way we’ve got your back.

• Paid parental leave: Be there for life’s most important moments with time to support your growing family.

• SPARK: The employee benefits program that gives you everything from discounts to wellbeing support.

• Purchased annual leave: Gain extra flexibility by purchasing additional leave.

• Diversity flex leave: Our people have the flexibility to observe culturally significant days by choosing an alternate day that better aligns with their cultural values.

We'd love to hear from you

Select the 'Apply' button above to send your resume through to the Talent Acquisition team.

Angle Auto Finance is committed to attracting, retaining and strengthening the performance of a diverse, equitable and inclusive workforce. It is our commitment to ensure equal employment opportunities without discrimination or exclusion on the basis of cultural heritage, colour, religion, citizenship status, age, sex, sexual orientation, gender identity, or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information or any other basis protected by law.