Join Martin's Point Health Care - an innovative, not-for-profit health care organization offering care and coverage to the people of Maine and beyond. As a joined force of "people caring for people," Martin's Point employees are on a mission to transform our health care system while creating a healthier community. Martin's Point employees enjoy an organizational culture of trust and respect, where our values - taking care of ourselves and others, continuous learning, helping each other, and having fun - are brought to life every day. Join us and find out for yourself why Martin's Point has been certified as a "Great Place to Work" since 2015.
Position Summary
The Clinical Inbox Nurse Specialist is a hybrid role offering opportunity for flexible and remote work and will primarily involve supporting provider inbox items within Martin’s Point Healthcare’s Primary Care Practice. The role will allow some remote work opportunity and be expected to have on-site presence periodically. The Clinical Inbox Nurse Specialist will support the departments of Family Medicine, Internal Medicine, Pediatric Medicine, and Sports Medicine across multiple locations within Maine and New Hampshire. The ideal candidate will have experience in Primary Care.
Job Description
Key Outcomes:
- Manages and appropriately updates chart by review of consult notes and identifies key changes requiring provider review
- Identifies and prioritizes urgent patient concerns, escalating to the appropriate clinical staff or providers as necessary for timely intervention
- Facilitates the exchange of information between patients and Primary Care Providers, including forwarding messages, clarifying patient concerns, and relaying provider instructions
- Reviews and processes medication refill requests, including verifying patient information, confirming prescription details with providers, and communicating with pharmacies as needed while following standard protocols
- Tracks and communicates the status of ordered diagnostic tests, specialist referrals and other follow-up care as needed
- Ensures timely and appropriate response to patient inquires, test results, medication refills and other health-related concerns communicated through the patient portal
- Coordinates appointment scheduling based on provider availability and patient needs
- Offers guidance and information to patients regarding their health concerns, treatment plans and self-care strategies through written and verbal communication
- Maintains detailed and accurate records of all communications and actions taken in response to patient messages, ensuring compliance with best practices and regulatory requirements
Education/Experience:
- Associate’s degree in nursing; Bachelor’s degree in nursing preferred
- 3+ years of relevant nursing experience required
- Primary Care experience preferred
Required License(s) and/or Certification(s):
- Current, unrestricted Registered Nurse licensure in Maine (Compact License required)
- Basic Life Support (BLS) Certification
Skills/Knowledge/Competencies (Behaviors):
- Demonstrates an understanding of and alignment with mission and vision of Martin’s Point
- Able to research and identify creative and effective solutions to patient, resources, or coordination issues
- Maintains complete and accurate documentation
- Proficient in computer knowledge, electronic medical records, typing skills, and ability to use phone system
- Effective communication skills with providers and patients
- Proactively seeks most up to date policy and procedures and stays up to date on Clear Triage protocols
- Able to flex hours to meet clinic/staff demands
- Able to follow standard protocols
- Maintains patient confidentiality
There are additional competencies linked to individual contributor, provider, and leadership roles. Please consult with your leader to discuss additional competencies that are relevant to your position.
We are an equal opportunity/affirmative action employer.
Do you have a question about careers at Martin’s Point Health Care? Contact us at: [email protected]