Skill required: Customer Operations - Non Voice - Workforce Management (WFM)
Designation: Customer Service New Associate
Qualifications:Any Graduation
Years of Experience:0 to 1 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? Job Description The Workforce Administration New Associate will process incoming requests received through emails or any other application. These requests include resolving and/or completing service requests and working collaboratively with the team members, other internal teams, Third Party vendors or Client. Key Responsibilities • Read, understand and analyze client process as per the business rules. • Execute the process accurately and timely as a hands-on processor. • Escalate issues and seek advice when faced with complex issues/problems. • Always demonstrate the highest level of customer service. • Complete onboarding formalities • Execute process steps related to people movement and benefits administration • Ensure and maintain the security and confidentiality of client data. • Update client applications accurately and quickly in accordance with the appropriate User Guides. • Understand and adhere to Accenture’s processes and working methods • Understand relevant HR and Safety legislation as appropriate and manage cases and inform clients • Understand & perform the full range of Workforce Administration processes (Employee Life cycle) which includes, onboarding the candidate, people movement & benefits administration. • Must have clear understanding of the existing performance metrics in the process, how they are measured and improvise the measurement system to make it more effective and transparent • Follow LWIs while processing & highlight any anomalies in LWIs/process documentation to the SME/Leads. • Must be able to propose process improvement ideas which can reduce time, improved accuracy or enhance controls Knowledge/Skills Requirements: • Good organizational & prioritisation skills. • Analytical and problem-solving skills. • Multi-cultural awareness. • Passion for customer service. • Team player. • Results & detail-oriented • Focus on high data accuracy. • Quality driven – in communications and all system transactions. • Good written and verbal skills. Strong English language communication skills
What are we looking for? Experience • BPO experience would be a plus • Knowledge of MS Office and Excel skills would be a plus Core Competencies – • Professional Qualities • Good oral and written communication skills • Ability to identify and effectively use resources • Excellent customer service skills
Roles and Responsibilities: •In this role you are required to solve routine problems, largely through precedent and referral to general guidelines • Your primary interaction is within your own team and your direct supervisor • In this role you will be given detailed instructions on all tasks • The decisions that you make impact your own work and are closely supervised • You will be an individual contributor as a part of a team with a predetermined, narrow scope of work • Please note that this role may require you to work in rotational shifts

Any Graduation

About Accenture

We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.Join Accenture to work at the heart of change.

Visit us at www.accenture.com 

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