Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Payments Fundamentals
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
We are looking for an experienced production support and application maintenance professional with deep expertise in payment systems and banking operations. The ideal candidate will be responsible for supporting Global PayPlus (GPP-SP) and associated payment applications, managing incidents, troubleshooting production issues, ensuring SLA adherence, and maintaining regulatory and scheme compliance in high-availability financial systems.

Roles & Responsibilities:
- Communicate effectively with stakeholders, support teams, and business users, providing timely updates on incidents, fixes, and maintenance activities.
- Provide production support for Global PayPlus (GPP SP) and payment applications.
- Support configurations, interfaces, and payment schemes (SEPA, SWIFT, CHAPS) in live environments.
- Ensure compliance with sanctions screening and regulatory requirements.
- Use SQL and Unix scripting for monitoring, troubleshooting, and application maintenance.
- Troubleshoot, analyze, and resolve production incidents, perform root cause analysis, and support preventive measures to improve system stability.
- Work with Jira and ServiceNow (SNOW) for incident, problem, and change management, adhering to SLAs and ITIL processes.


Professional & Technical Skills:
- Must-Have Technical Skills: Global PayPlus (GPP-SP) product knowledge.
- Strong understanding of Banking Domain.
- Proficiency in SQL and Unix shell scripting.
- Functional Knowledge: Expertise in SEPA, SWIFT, and CHAPS payment schemes.
- Knowledge of Anti-Money Laundering / Sanction Screening and compliance.
- Understanding of Liquidity management.
- Tools & Platforms: Jira, ServiceNow (SNOW), and other workflow management tools.
- Soft Skills: Excellent communication and interpersonal skills.
- Strong problem-solving and analytical abilities.
- Ability to work in a fast-paced, collaborative environment.

Additional Information:
- The candidate should have minimum 3 years of experience in Payments Fundamentals.
- This position is based at our Bengaluru office.
- A 15 years full time education is required.

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

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