Posted:
7/14/2024, 5:00:00 PM
Location(s):
Huntingdon, England, United Kingdom ⋅ England, United Kingdom
Experience Level(s):
Mid Level ⋅ Senior
Field(s):
Customer Success & Support
If you are a current Linnaeus Associate, you will need to apply internally. In order to do this, please contact our Talent Acquisition team (details can be found via The Link) and someone will be in touch to discuss and progress your application.
Job Title: Client Care Team Leader (Reception Team Leader)
Salary: £26,000 per annum
Location: Cromwell Vets, Huntingdon
Job Type: Full-time, Permanent
Hours: 40 Hours per week.
Are you ready to take on a key role in supporting the Client Care Manager and Front of House team?
Cromwell Vets has an exciting opportunity for a Client Care Team Leader to join our fantastic team!
This role provides you with the chance to lead by example and boost the morale of your colleagues.
It is ideal for those who wish to make a meaningful impact in a workplace that values their skills and contributions.
Your role and responsibilities
To promote a good image of our practice through high personal appearance and in communication with members of the public and work colleagues
Continually monitor and respond to client feedback, action any suggestions to improve our service
Define, develop, implement, and communicate our client service standard and policies and procedures to ensure optimum service is always given
Demonstrate positive leadership by always leading by example, motivate and boost employee morale
Execute good telephone techniques, keep accurate records of discussions or correspondence with clients
Build relationships with the clients, demonstrate empathy, and facilitate in delivering an excellent level of service at every touchpoint
Be a presence within reception, led by example by engaging with clients and their pets
Ensure that all other staff members follow your lead in building relationships with clients
Ensure all customer complaints are dealt with swiftly, efficiently and by the appropriate person.
Enforce housekeeping rules, including how the reception team present themselves to customers.
Personal Specification
Must have experience of motivating, leading, and developing a team
A valid driving license is required. Must be flexible and able to cover shifts across our Cromwell branches.
Strong administration and organisation skills
Reception or Client Care experience
Cash handling and till operation
Previous experience of working in a veterinary/doctors surgery (Desirable)
IT skills – confident in the use of Word, Excel and Outlook as a minimum.
Benefits
5 weeks holiday plus bank holidays and Birthday Leave
Career progression opportunities
Staff discount schemes
Life Assurance
Enhanced sickness pay
Enhanced equal family leave
E-car salary sacrifice scheme
Employer contribution pension scheme
Wellness program including:
Employee assistance program
Eyecare voucher scheme
Free annual Flu jab
Cycle to work scheme
Recruitment referral reward scheme
About Us
Established over 100 years ago, Cromwell Vets offer primary care services for small animals within the county of Cambridgeshire.
We provide a comprehensive diagnostics service as well as a 24-hour emergency care service that is available 365 day of the year to care of our patients at any time.
Our team is immensely proud of their work and keeping up with the heritage of caring for Cambridgeshire’s loveable pets.
To apply, please complete the quick application form below. Alternatively, for more information, please contact Katie Knight on katie[email protected]
Salary Value: £26,000 per annum;
We are proud to be Linnaeus, part of Mars.
Linnaeus is a forward-thinking group of highly respected primary care and specialist referral practices in the UK and Ireland. Being family owned and part of Mars Veterinary Health, the largest veterinary company in the world, allows us to focus on advancing the veterinary profession to provide industry-leading pet care and unique career opportunities for our people.
Why Linnaeus?
- We pride ourselves in offering high-quality excellence of service and clinical care for our clients and their pets
- We lead on sustainability and collectively drive positive change for people, pets and the planet
- We prioritise your mental health and wellbeing – valuing equity, diversity and inclusion
- We support your personal and professional development with best-in-class career frameworks and training programmes. We will empower and support you to grow your career from day one.
We team up within our Mars family in partnership for a stronger future.
Linnaeus is an equal-opportunity employer, and all qualified applicants will receive consideration for employment. We treat each other fairly and equitably and we are committed to fostering a culture that is inclusive and diverse for all our Associates.
At Linnaeus, A BETTER WORLD FOR PETS starts with a better world for our people.
If you would like to apply for this role, please click the ‘Apply’ button or for more information or please reach out directly to our Talent Acquisition team at [email protected]
Website: https://linnaeusgroup.co.uk/
Headquarter Location: Solihull, Solihull, United Kingdom
Employee Count: 1001-5000
Year Founded: 2014
IPO Status: Private
Industries: Health Care ⋅ Veterinary